Customer Service Representative
Resume:
MISTY A. FAYSON
Leicester, NC 28748
Email: ********@*****.***
Objective:
To become a part of a challenging team oriented office with the opportunity to offer my assistance for the functions at hand. This will in turn allow me to further utilize my existing skills and enable me to acquire new abilities.
Education:
Bachelor of Arts in Sociology, Shaw University, GPA 3.1 Asheville, NC: Graduation May 2012 Concentration: Criminal Justice
Honors:
Dean’s List, Seven Semesters, NC Legislative Tuition Grant, Who’s Who among Colleges and Universities
Relevant Courses:
Public Speaking, Organizational Theory & Behavior, Research & Development, Race & Ethnic Relation, Social Stratification, Principles of Sociology, Principles of Psychology,, Social Change, Constitutional Law, Social Problems
Skills:
Excellent interpersonal skills, office etiquette and phone manners.
Skilled in building rapport, providing customer service, and responding accurately to customer’s needs with excellent problem solving skills.
Strong organizational skills with a keen ability to multitask a variety of challenges.
Efficient at inputting and updating data, written communication, planning and scheduling, interdepartmental coordination, and internet research
Proficient in Microsoft Word, Excel and Outlook.
Employment Experience:
Bolton Construction and Services- Asheville, NC: Service Coordinator: Scheduling and dispatch for plumbing and electrical service departments, create work orders and contract jobs, prepare invoices from field generated documentation for billing, order parts, materials, and equipment, prepare equipment costs, schedule maintenance services and maintain records of service, schedule and apply for all necessary inspections, create purchase orders and subcontracts in software system and cultivate client relationships, input each technicians daily time and transfer it to a weekly time sheet, as well as reconcile the daily deposit. (September 2015-Present)
Buncombe County Schools- Asheville, NC: Transportation Safety Assistant: Assisting in transporting special needs students, operate all equipment for each handicapped student, insured that all children were loaded aboard the bus in an orderly and safe manner. (December 2009 - present)
Protocol- Asheville, NC: Customer Service Representative: During my time at Protocol I offered excellent customer service while placing orders for Guthy Ranker products.
Resolved issues, navigated between screens, input customer information, and accepted numerous payments while selling a variety of products. (January 2007- August 2007)
Thermo Fisher- Asheville, NC: Picker/Shipping and Receiving: Picked orders for shipment, scanned in products, maintained organization while inputting data for shipping and receiving orders, printed all shipping labels and made all products ready for pick up. (April 2006- December 2006)
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