Customer Service Sales
Resume:
Edward Moran
Po Box **
Dingmans Ferry, PA, *****
***********@*****.***
Lowe’s Home Improvement
Department Sale Manager
Newton New Jersey
Description: My job is to train, develop, mentor current and new associates to better service our customer’s, better understanding of product knowledge and, to perform daily tasks required by store policy. I also assist in the interview and hiring process, assist in awareness of potential future associates, assisting in the coaching for improvement process by making recommendations, conducting research, participating in coaching’s. Planning, assigning and directing work activities, assisting salaried manager in completing performance appraisals, recognizing associates, addressing complaints and resolving problems and, understanding how the scheduling system works and the end result of Customer Service.
Duties: Service Customer’s, work daily sales analysis reports, order management reports, Outstanding Past Due reports, Markdown reports, Merchandise division summary reports, Weekly Sales by Product Group reports, Delivery reports, Daily Safety Review, Schedules, Price audits, Merchandising, Cross merchandising, Incoming po reports, out of stock reports, creating details, working up contracts, interacting with vendors, installers and contractors for work related follow ups. Work damage reports, return merchandise reports, Inventory Replenishment reports, Cycle counts, inventory prep, ordering. Holiday/Seasonal/ Quarterly resets, downstocking, power equipment and, hazmat training. Assist with opening/closing store, registers and, cash office. Assist with covering head cashier overrides, lunch breaks, registers. Assist with unlocking doors, merchandise and receiving doors. Assist with overseeing 140 associates. Manager on Duty and, scheduled Service Manager.
Wal - Mart
Mt. Pocono, PA
OCT Pharmacy/ Grocery Manager
12/1999 - 8/2004
Job Responsibilities and duties : Providing excellent Customer Service. Safe work practices by ensuring OSHA guidelines were being followed properly by correcting unsafe conditions and behaviors, coaching associates on proper lifting techniques. Maintaining proper inventory levels, work exception reports, train associates on department procedures, ensure department is neat, clean and organized. Completing price changes on time, ordering merchandise and assisting management with associates performance reviews, coaching and commendations. Set modular layouts on time, complete correction of errors, maintaining productivity of features, display correct signing, rotate merchandise, ensure all merchandise is 100% in-stock and properly featured, maintain competitive pricing, develop a plan for handling and reducing overstock and properly planning and coordinating in-store merchandise promotions(demos).
Contino Landescape Design
Lake Grove, NewYork
Landscape/Designer
5/1991-9/1997
Job Responsibilities: Mowing, weed eating, hard edging flower beds/rock beds/island. Mulching, laying sod, thatching, cultivating, fertilizing, weed removal, Spring and Fall cleanups, cleaning out gutters, installing edging. Planting Trees, shrubs, plants, flowers. Roto -tilling. Pruning, hedge trimming, brush cutting, storm clean ups, retaining walls, tree removal, log splitting, some sprinkler installation and some pond installation, top soil/grading and seeding. Residential and Commerciallandscaping
Eperienced with chainsaws, 36” 48” and 52”deck walk behind mowers (Scag/E-Mark/John Deere). Experienced with Commercial Grade Weed Eaters (Echo/Husquivana/Troy Build) Experienced with walk behind thatcher, rot-tiller, Pole Pruner (Manual/powered)
Education
4/ 1988 - 6/ 1991
Centereach High School - diploma
Major/Area of Study: Art/English.
Location: Centereach, New York
GPA: 3.5
Awards.
Lowe’s: Was reassigned to the Flooring department and brought sales up 19% over the year before sales numbers. Was #1,2,3 in the region for double digits in comp sales, attachment rate and, merchandising sales for sales and store placement of Dewalt corded power tools, cordless power tools and accessories for 2012 sales competition and won 2 Yankee tickets behind third base for Father’s day. Was awarded Employee of the Month in 2012 and 2013. Received sales award in 2010 and 2012 for double digits in Comp Sales for the Hardware/Tools and Seasonal Departments. Won monthly and quarterly store bonuses from 2006 to 2011 as well as Inventory bonuses for those years.
Wal - Mart: This is more of personal accomplishments for me. Started as an overnight associate in 1996 to 1997 as a feature builder, stocker and truck unloader. Moved to Pennsylvania and started as an Inventory Control Specialist in 1999 and, within a year became OTC Pharmacy manager. I applied for three manager positions at the same time and was asked to interview and work those positions but chose the Pharmacy. I was given an award for double digits in comp sales in 2000 and, 2001. I also received 12 excellence awards from my supervisor for maintaining an exceptional work area.
Contact this candidate