Project Manager Customer Service

Location:

Posted:

March 21, 2016

Susan Fiorucci

Seven Hills, OH 44131 216-***-**** Home

*****.********@*****.***

Senior Project Manager

Pursing certification in Project Management Professional – will receive 2016

Decisive, action-oriented and results-focused professional offering 18 years

experience in telecommunications and data networking project management

with emphasis focused on health care and higher education industries. Offer

outstanding talents in resources loading, resource leveling, team building,

team consensus, budget management, developing project scope, customer

relations, cost avoidance, continuous design improvements and

conducting status meetings and customer reviews. Driven by new challenges

and desire to be successful in all endeavors. Immensely enjoy navigating all

aspects of complex projects.

Other skills and experience include:

Database Design and Development

oConfidential Document Handling

oDesign & Development

oTeamwork & Communications

oControl/Inherent Risk Analysis

oTechnical Problem Solving

oRestricted Area Access

oSystems Security Assurance

oAdministrative Support

oIT Security

Trainer

o12 years teaching/training experience

oProvided training to customer employees on usage of telephone and voice mail systems.

oProvided training to customer Operators on usage of main answering point consoles.

oDelivered excellent customer service while working with customers on a daily basis for various new and on-going technical projects

oDeveloped presentations and documentation