Customer Service Data Entry

Yvette Arrington

Telephone #: 917-***-****

Email: *************@*****.***

Skills Summary

Seasoned professional with excellent clerical skills (including data entry, computerized and hardcopy filing, usage of office equipment, etc.); typing speed 50 wpm; proficient in Microsoft Office Suite 2010; excellent customer service and communication skills; proficient in timekeeping and payroll duties; hardworking, reliable, and goal oriented with strong multi-tasking ability; willing and able to learn new functions quickly; confident team player and independent worker; timely and efficient.

Work Experience

CAMBA Opportunity House Brooklyn, NY

Residential Aide 1 6/11 - Present

Assisting clients in the development of daily independent living skills

Preparation of meals and clean up

Maintain inventory of food and dry foods

Provide clients with an orientation of the facility, services and personal care items upon arrival

Administrative Intern 4/11 - 6/11

Answering phones; Filing Clients records, Inventory;

Ensuring that copier and printer have paper, faxing - receiving / sending

Closing out client chart,Providing Customer Service

New York City Department of Special Education New York, NY

Clerical Associate 6/96 - 9/08

Handled data entry of special needs students’ demographic and academic data

Utilized office equipment in the completion of task including photocopiers, fax, scanners, etc.

Kept records on students’ personal information and emergency contacts updated at all times

Interacted with all customers, employees and others in a professional and courteous manner while answering inquiries, processing orders, rectifying issues and other requests

Managed all records on office activities, business transactions and other relevant data

Technical Support Aide 12/93 – 6/96

Assisted with all timekeeping and payroll functions

Handled preparation of timesheets for teachers and students

Processed payroll forms, personnel paper work and all relevant information

Interviewed co-op students to obtain relevant data and provide employment placement opportunities; provided ongoing support for students

Connected students with employment and on the job training opportunities

Education

First Step Program New York, NY

Career Advancement & Computer Training 03/11 – 06/11

GED

Qualifying Certificate in Food Protection

Adult First Aid/CPR/ AED 04/15/13 Valid 2 Years

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