Customer Service Desktop Support
Resume:
MARK CHESTER A. AVELLANEDA
Home Address: ***-* ** **** ******. Sta.Mesa Manila
Mobile No.:+639**-*******
E-mail Address: **************@*****.***
CAREER OBJECTIVE
To acquire new knowledge and skills on my chosen field computer technology.
To be able to work in an environment that will give and help me enhance my personality and ability and to become a productive individual.
SKILLS AND QUALIFICATION
Strong background in PC/Laptop troubleshooting, data recovery and repairing abilities.
Well Experience in Operating System – Windows XP/Vista/7/8.
Network Support – for configuring LAN, WAN, WLAN, VPN and other network devices.
Mobile Support – for configuring emails - IPad, IPhone, Android phone and Blackberry.
Email configuration and troubleshooting – MS Outlook 2007/2010/2013 and Lotus Notes ver. 7.0/8.5.
Experienced in installing, configuring and troubleshooting of SAP application, Oracle Discoverer, Oracle Tutor, Bayad Center Application and FedEx Application.
Experienced in Active Directory – Reset Password, Change User Name, and Enable & Disable of User.
Familiar in Manage Engine Ticketing System, Avaya and SIP Phone Configuration and tracing of data ports.
Knowledge in Blackberry setup and configuration, desktop manager, and enterprise activation
Experience in system operations, training and customer service
Microsoft Lync
EMPLOYMENT HISTORY
Company Name:Systemantech Inc. Assigned in 2GO Express Inc.
Position Title : Desktop Support Engineer
Position Level : 1st Level and 2nd Level Support Engineer
Duration : November 2011 – April 2015
Work Description
Provides 1st and 2nd level desktop support, and resolves both hardware and software problems.
Doing network support, including cabling and configuration of network connection.
Does checking of computer peripherals (Desktop, Laptop, Printer) for possible recommendation or replacement.
Support in 2GO Logistics Warehouse (Network, Computer, Laptop and Printer).
Acts helpdesk support assisting clients thru phone.
Assisting client thru remote assistance.
Company Name: People@WorkBusiness Center
Position Title : On-The-Job Training
Position Level : Computer Attendant
Duration : January – March 2009
Work Description
Assist and provide technical services to costumer, and resolve both hardware and software issues.
Does typing, and encoding jobs, etc.
CHARACTER REFERENCES
Hon. Atilano A. Gucilatar
Barangay Captain
Barangay Boboin Infanta,Quezon
Ms. Ronadell Hongo
Network Admin - 2GO Express Inc.
Pasay City
Mr. Jing Feleo
Manager, Sutherland Global Services
Cubao, Quezon City
I hereby certify that the foregoing information is true and correct to the best of my knowledge and trustworthiness.
MARK CHESTER AVELLANEDA
Applicant
Contact this candidate