Customer Service Technical Support
Resume:
Kristine Allain Grospe-Gutierrez
Address: Apartment B, 17 Dahlia Street Vergonville, Pulang Lupa, Las Pinas.
Mobile No.: +639**-***-****
E-mail: ************@*****.***
Personal Data
Age: 33
Sex: Female
Height: 5’1”
Weight: 90 lbs
Date of Birth: 01 August 1982
Place of Birth: Manila
Languages: English, Tagalog, Nihongo
Work Experiences
24 July 2012 - 20 December 2015
Queens Medical Center, ITO, Service Desk/CAR Analyst, Xerox Business Services (now acquired by Atos)
08 March 2010 – 25 May 2012
Spherion, ITO, Level 2 Helpdesk, Account Admin, Affiliated Computer Services
June 2008 - March 2010
Optus, iPhone Technical Support Representative, 24/7 Customer Philippines, Inc.
11 December 2007 - June 2008
Optus, Customer Service Representative, 24/7 Customer Philippines, Inc.
03 April 2006 - November 2007
Vonage, Technical Support Representative, eTelecare Global Solutions
March 2004 – March 2006
Media Researcher, Bureau Manila
August 2003 – January 2004
Library Assistant, Central Library, University of Santo Tomas
April 2002 – May 2002
Production Assistant (on-the-job-training), Radio Philippines Network Incorporated (RPN-9)
May 2002 – July 2002
Production Assistant (on-the-job-training), Quest Broadcasting Incorporated (Magic 89.9)
Education
1999 – 2003 AB Communication Arts
University of Santo Tomas
España, Manila
1995 – 1999 Education High School
University of Santo Tomas
España, Manila
1989 – 1995 UST Elementary
University of Santo Tomas
España, Manila
Eligibility
Japanese Language Proficiency Test (JLPT) N4, 25 January 2014
ITIL (Information Technology and Infrastructure Library) December 2011 Affiliated Computer Services
CS-Professional General Rating 80.81 10 February 2005 CSC-QC
Skills
Proficient in MS Office Applications (Basic Microsoft Outlook troubleshooting)
Setting up and troubleshooting printers
Knowledge in creating and disabling NT logins, Email, Communicator, People Soft / Knowledsphere.
Adding and Removing of users in the Blackberry server.
Basic Knowledge in audio-visual editing, burning and labeling software (Pinnacle Studio 9, Wave Pad, Nero Start Smart, ICD Coolbela)
Knowledge in the Internet
Computer Networking
Character Reference
Myra N. Hernandez
Team Lead, MTS
24/7 Customer, Philippines, Inc.
Mobile No.: 092*-***-****
Contact this candidate