Customer Service Management

Dustin D. Ballard

***** ******* **** ***: 913-***-****

Overland Park, KS 66206 Email: ******.*******@*****.***

Education

Bachelor of General Studies, Economics University of Kansas Lawrence, Kansas

Minor in Business Graduated: May 2015

Minor in Communication Studies

Related Coursework

Supply Chain Management International Trade International Finance

Information Systems Technology

Employment Experiences

United Parcel Service (UPS) Lenexa, Kansas

Preload/Driver Helper October 2015 – Present

Move freight, stock, or other materials to and from storage or production areas, loading docks, delivery vehicles, or containers, by hand

Read work orders or receive oral instructions to determine work assignments or material

Record numbers of units handled or moved, using daily production sheets or work tickets

Re-pack damaged containers

Assist UPS drivers with organizing and delivering the packages from the vehicle to the customer

Northwestern Mutual Kansas City, Missouri College Financial Representative (CFR) March 2015 – October 2015

Enhanced skills in prospecting, telephoning, approach, fact-finding, and closing

Helping people and businesses get more out of life through personal and strategic, financial planning

Create plans for clients that address risk management needs: disability, life, and long-term care insurance

Develop retirement plans to help clients retire when they want and how they want

Find avenues to help clients grow safer-dollar savings in the most tax-efficient ways possible

Increased understanding of the art and science of client building

United States Stove Company South Pittsburg, Tennessee Bridgeport, Alabama

Internship July 2014 - August 2014

Utilized professional communication skills when dealing with different brokers/clients

Participated in product tests to ensure test safety and accuracy within the engineering test lab

Experience with the company’s Fourth Shift Software

Accurately maintained daily clock-in/clock-out times for 100+ employees

Inspected final products for any dents, scratches, rusting and incorrect rivet usage

Quinton’s Bar and Deli Lawrence, Kansas

Bartender/Bar Back August 2012 - May 2013

Provided customer service in a fast paced environment with an emphasis on quick problem resolution

Responsible for all aspects of operations, including cash handling, inventory and front door duties

Developed rapport and maintained relationships with loyal customers

SpecChem Kansas City, Missouri

Supervisor Assistant May 2012 - August 2012

Worked as part of the team that received, mixed and distributed construction chemicals

Cleaned/organized the factory and carefully transferred hot chemicals into containers

Poured, packaged and settled the chemical loads onto the loading dock with a forklift for easy and efficient pickups for distributors

Activities

Member of Phi Gamma Delta Fraternity Fall 2010 - Present

Marketing Club Spring 2013 - Spring 2015

Economics Club Spring 2014 - Spring 2015

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