Customer Service Maintenance

Gildor Simplice

*** ****** *** *********, ** ****2 931-***-****

*********@*****.***

SUMMARY: Seeking a Technician position.

EXPERIENCE:

SCHWAN COSMETICS MURFREESBORO, TN

LINE MECHANIC 2015 TO PRESENT

Assist with trouble-shooting problems. Make repairs on fiber optics, and proximity switches, and pneumatic valves.

Perform preventive maintenance on production equipment.

Repair and rebuild pneumatic valves.

Assist with set-up, adjustments, line clearance and change-over of fully and semi-automated machine(s)/ equipment.

Perform routine maintenance (changing worn belts, machine/equipment components, airlines, electrical sensors, lubrication, cleaning, using safety guidelines such as lock-out/tag-out) on machinery and equipment.

Tennessee College of Applied Technology Hohenwald, TN

Electro-Mechanical Technician Diploma 2013- 2014

Course work includes: Basic AC, DC, Analog, and Digital Circuits. Hydraulics, AC Drive Fundamentals, and Robotics. PLC’s with Allen Bradley RS LOGIX programming software. Basic wiring systems with a focus on the National Electric Code (NEC). I also have soldering skills and electronic assembly skills. Competent in the use various test instruments including Analog and Digital Multi-meters, and oscilloscopes. Mechanical Skills will include Welding, Basic Machining, Sheet Metal and Mechanical Systems.

C&C Health Basket Hohenwald, TN

Operations Manager 2008- 2013

Responsible for running the entire store.

Performed inventory and placed orders for the store.

Held health classes and cooking classes for the facility.

Performed maintenance and custodial duties.

The Answer Group North Lauderdale, FL

DSL Technician Support Rep 2004 to 2006

Analyze and resolve problems encountered by poor DSL connections.

Troubleshoot and solved local-area network problems.

Provided technical support to end-users for computer software programs related to our network.

Assisted customers with different operating systems.

Routed trouble tickets to other departments, maintained detailed records of conversations, problems, transactions, and remedial actions taken.

Resolved cases of customers who were unhappy with our service.

Florida International University Miami, FL

Reading Tutor 2004-2005

Worked with the academically challenged to help improve reading skills.

Responsibilities also included counseling with parents to improve the home environment; to facilitate learning.

Developed lessons plans that increased reading scores by one letter grade.

Gildor Simplice

HMS-Host Pompano, FL

Supervisor 1999–2001

Solved customer complaints.

Managed two stores and helped to increase sales.

Handle and resolved all employee conflicts.

Maintained efficient cost-saving procedures.

Interviewed applicants for hiring recommendations.

EDUCATION: Tennessee College of Applied Technology Hohenwald, TN

Electro-Mechanical Technician November 2014

Maintenance Electrician Diploma August 2014

Maintenance Associate Diploma August 2014

Electrician Helper Certificate August 2013

Electronic Assembler Certificate. June 2013

Broward College Davie, FL

Associate of Arts Degree 2000-2001

Boyd Anderson H. School Lauderdale Lakes, FL

High School Diploma 1994-1997

COMMUNITY: Volunteer at my Local Nursing Home.

Make room visits and spend time with the residents.

Volunteer at the State Prison.

Visit the inmates that do not get visited.

CREDENTIALS: ETA Certified Customer Service Specialist.

AFFILIATIONS: Member of Skills-USA.

Local and State President for the State of Tennessee 2013-2014.

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