Sales Customer Service
Resume:
Chris Lanier
*** **** ******* ****, ******, TX **039
********@**.**.***
Summary
I am an accomplished Supply Chain Management Professional with a successful track record utilizing best practices to provide continuous improvements within sales/distribution chain. Extensive history providing sales and forecast analysis for business, improving key pricing conditions and improving return on investment. I’ve been a strong leader with the ability to motivate others to higher levels of performance. I have a get it done attitude, and am considered a valued and respected business partner with concrete communication and negotiation skills. I strive to create and maintain a collaborative team environment. Excellent written and verbal communication skills, heavy emphasis on data analysis and implementing key decisions.
Inventory Management
Sales Analysis and Reporting
Supply Chain Management
Sales & Operations Planning
Systems Security Administration
Organizational Development
Forecasting and Safety Stock Planning
Supplier Relations/rebate Management
Professional Experience
Executive Interiors, Irving, Texas 05/2014 – 08/2015
Freelance Consultant for Sales & Operations
Acted as a purchasing agent, ensuring no cost overruns as well as facilitated the accurate receipt, and installation of said items.
Coordinating with Accounts Payable and the Sales team to ensure that shrinkage and product loss was virtually zero.
Dent Zone Companies, Irving, Texas 04/2012 – 02/2014
Sales & Operations Analyst
Implemented ABC analysis methodology, improving focus on profitability by product and customer, segmenting items and customers into specific focal points for better analytics.
Developed and implemented the creation of a new Sales Portal, with emphasis on generating significant sales tools, with heavy emphasis on sales growth an maintenance.
Established a new bonus structure based around specific product profitability, this redevelop ensured a profit-centric approach to sales team remuneration.
Created and implemented a concise “district” type of sales structure, reducing overlap and excessive travel expenses by as much as 75%
Streamlined the processes, structures and types of sales analytics utilized by the senior personnel to better understand their business costs, and greatest opportunities
Univar Corporation, Redmond, Washington 02/2011 – 03/2012
Subject Matter Expert – Forecast to Stock
Recruited from within the organization to participate in the creation and implementation of SAP R/3 systems change. Provided expertise and knowledge to design Supply Network Planning system.
Designed workflow for multiple business processes, including planning, forecasting sales
Created multiple sales and production reports as core to the future of the business.
Facilitated “train the trainer” approach for the deployment of the new SAP system, preparing thousands of end users for eventual usage of the new system
Developed consistent approach to capture and catalogue all new business processes, allowing an improved integration in the field.
Conducted workshops with internal business personnel to ensure a user-friendly approach to developing the Sales & Operations Planning approach to business processes.
Worked with the Global Supply Chain directors to expand the US approach to the rest of world for Univar in Europe, Brazil and China/Malaysia.
Univar USA, Houston, Texas 07/2001 – 02/2011
Senior Purchasing Analyst – Professional Products & Services
Managed the national purchasing programs, including assisting in rebate and price negotiations. This position required a deep working knowledge of the business. Responsible for purchasing in excess of one hundred million a year, with various national suppliers.
Managed BASF, DowAgro, Bayer, Syngenta, and FMC and Univars’ own “Masterline” national purchases. Improving working capital through improved inventory turns.
Successfully established a safety stock system to reduce inventory stock-outs, improving service levels. Managed lead-time analysis to ensure a just in time inventory policy.
Responsible for managing the ERP (Enterprise Resource Planning) system, creating and maintaining forecasts for entire Professional Products & Services organization.
Created dozens of permanent reports for various levels of the organization, sales analysis both historical and expected, purchasing history as well as multiple ad-hoc reports as needed. These reports will remain foundational for years.
Participated directly in the analysis and decision making process for multiple acquisitions over the years, including Turf Industries, E&E Chemicals, Stephenson Chemical and others
Significantly improved inventory turns by establishing and strengthening a “hub and spoke” approach to how we managed inventory levels.
Univar USA, Houston, Texas 02/1996 – 06/2001
Senior Planner – Professional Products & Services
Responsible for maintaining database containing over 13,000 stock keeping units, each item containing sales history, and detailed data for continued sales & inventory accuracy.
Provided national oversight and control for multiple vendors in order to ensure that we took advantage of every opportunity to “turn and burn” inventory and improve return on working capital.
Established methodology for analyzing retail locations profitability, including all economic contributors, facilitating a complete 360 understanding of each supply node.
Univar USA, Houston, Texas 07/1993 – 02/1996
Planner / Scheduler – Professional Products & Services
Worked with the Materials Planning Unit for the Central region, planning and purchasing inventory for 23 locations.
Planned for each new district, as we deployed the centralized planning concept throughout the organization.
Trained and documented processes for new personnel.
Univar USA, San Jose, California 03/1991 – 07/1993
Customer Service Representative – Professional Products & Services
Managed Customer orders, facilitated cross-sell and up-sell activities.
Professional Development
Expert user: Microsoft Excel, PowerPoint, Access. Manugistics 7.0, SAP ECC R/3, SAP SCM R/3, Aris Business Print Platform, HP Quality Center (QC) test management, Quicken accounting
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