Customer Service Representative

Nathalie M. Coulanges

High Point, NC *****

336-***-****

*******@*****.***

Objective

I am an effective team member, yet I am able to accept responsibilities and work independently. I have outstanding research capabilities, excellent communication skills, and the ability to manage special projects and met deadlines.

Education

8/99-5/00 Suny Old Westbury, New York 11568

Completed freshman year.

9/95-6/99 Edward R. Murrow High School, New York 11230

High School Diploma with honors.

Employment

3/02-Present Bank of America Greensboro, NC 27410

Document Management Specialist-Retrieval

-Operate a Kodak program to retrieve copies of loan documentation requested from customers and business partners. Located and sent via interoffice mail, fax and emails from 105-140 copies of multiple types of financial documents daily. Ten-key used frequently

4/05-9/05 Sears High Point, NC 27260

Cashier

-Assisted customers in the retail field. I handled customer’s cash, credit card and checks. I was responsible for a particular department and handled closing.

9/00-3/02 APAC Teleservices Greensboro, NC 27264

4/06-6/06 NCO Greensboro, NC

Customer Service representative

-In bound call center for UPS. I assisted customers with pick up and delivery complications. I tracked, traced and provided refunds for UPS parcels.

10/98-05/99 Delia’s/ Dot Dot Dash New York, NY 10004

Customer Service representative

-In bound call center for a children’s catalog. I handled customer’s credit card information. I solved customer’s delivery issues.

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