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Customer Service High School

Location:
Texas
Posted:
January 04, 2016

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Resume:

LORENCE ACHA

Warehouse/Production Line Worker

WORK EXPERIENCE:

Valet Parking: July 2015- Present

Audi Central Houston, Jaguar, Toyota Ford Bend, Volkswagen

Provide front line customer services (welcoming and ushering customers to appropriate offices)

Drive customers ‘cars to and from parking lots

Pick up serviced vehicles to and from automobile service centers

Warehouse Manager August 2010- June 2015

TELCAR Cocoa Ltd, Douala Cameroon

Duties included:

Supervising warehouse workers and constantly ascertaining quality customer service provision.

Preparing daily work schedules and dispatch workers, work crews, equipment, or service vehicles to ensure just-in-time delivery of customer orders

Maintaining shipping and receiving logs and making sure that incoming and outgoing merchandise are in good condition and quality.

Recording and maintaining files and records of customer orders, work or services, charges, expenses, inventory, and other dispatch information.

Controlling and maintaining inventory levels by conducting intermittent physical counts and reconciling variances with customer orders.

Training, supervising and evaluating the performance of assigned warehouse employees;

Computerizing and maintaining a variety of records and logs and prepare reports as required;

.

Goods Dispatcher September 2006- July 2010

TELCAR Cocoa Ltd, Douala Cameroon

Prepared and processed outbound orders;

Used hand trucks and pulled merchandise and packing them into sacks

Transported merchandise in trucks or vans from vendors and to customers

Arranged for necessary truck repairs in order to restore service and schedules.

Relayed work orders, messages, and information to or from work crews, supervisors, and field inspectors using telephones

Warehouse Worker February 1999- August 2006

TELCAR Cocoa Ltd, Douala Cameroon

Purchasing merchandise (cocoa beans) and loading and unloading them in trucks

Receiving, counting and processing inbound stock (cocoa beans), picking, packing, wrapping, labeling merchandise in sacks for outbound shipping.

Taking inventory, keeping records and organizing merchandise for the shipment

Retrieving stock in the warehouse as per customer order

Maintaining the cleanliness, organization, and safety of the warehouse.

Conducting general warehouse duties.

EDUCATION:

June 1998: High School Diploma---GCE Advanced Level Certificate in Math, Biology and Chemistry,

Government Bilingual High School Bamenda, Cameroon

June 1996: GCE Ordinary Level Certificate in 9 science subjects: Math, Additional Math, Physics,,etc

Government Secondary School Batibo, Cameroon.

WAREHOUSE SKILLS:

Computer Literate

Microsoft Suit: Excel, Word and Power point

Strong skills in using Excel formulas to control warehouse stock

Good communication skills and ability to pay attention to details

Possess good planning and time management skills,

Clean Drivers License



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