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Customer Service Manager

Location:
Purlear, NC, 28665
Posted:
January 04, 2016

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Resume:

Ladena Childress

**** ***** ****** **, *******, NC 28665

336-***-**** acszvq@r.postjobfree.com

Objective

Educated professional seeking to utilize bookkeeping, customer service, communication and computer skills in an exciting and challenging work environment; interested in pursuing opportunities to use these skills within your company.

Experience

Recognized for being a team player, assisting when needed.

Computer skills include Microsoft Outlook, Word, Excel, Communicator, Computerized Accounting Programs, Solar Winds Map Maker, Device Connectivity, PeopleSoft 8.4 and 8.9, Remedy and VeriBalance Cash Management System.

Office Manager, Invoicing, AR-AP Postings, payroll and answering customer service help line.

September 2013 – June 2015

Ver-A-Fast Corporation

Independent Contractor providing customer service for our newspaper clients from coast to coast.

Calling customers about service, sales and billing. Survey calls for Telephone Directory Information Services and American Red Cross calls to thank recent blood donors.

November 2009 – March 2012

ComputerNet Resource Group (CRG), High Point, NC

Contractor at Lowe’s Companies, Inc., CSC-W

Answering IT Help Line to assist store employees with questions about the new cash management system VeriBalance and fixing any issues with PC or software.

September 2008 – March 2009

Carolina IT Professionals, Inc. (CITP) Mt. Holly, NC

Contractor at Lowe’s Companies, Inc., CSC-W

Responsible for choosing and entering appropriate catalog data into PeopleSoft 8.4 and 8.9 for Procurement.

Independently constructed network maps of all stores utilizing Solar Winds and Device Connectivity for IT Engineering.

January 2005 – July 2008

Backlash, LLC, Purlear, NC

Contractor – Sundry Works Group

Responsible for the completion of contract information sent to contractor. Maintaining up to date information on employees. Maintaining spreadsheets for mileage per contract. Processing payroll, AR and AP postings. Maintaining monthly/quarterly/yearly spreadsheets for finical statements. Keeping an open line of commutations with crew to ensure remerchandising is going smoothly for the customer. Appropriate filing and year end storage of paperwork.

August 2002 – February 2005

Union Grove Moulding and Millwork, Union Grove, NC

Office Manager

Responsible for the day to day operations of the office. Answer phone and help customers with orders. Complete inventory reports for ordering materials. Processed AR and AP postings. Processed weekly payroll for employees. Maintained monthly/quarterly/yearly spreadsheets for finical statements. Appropriate filing and year end storage of paperwork.

November 1998 – August 2000

Gardner Glass Products, Inc.

Accounting Clerk

Responsible for daily invoicing mailed out to customers. Maintaining monthly/quarterly/yearly spreadsheets for finical statements. Processing AR and AP postings. Appropriate filing and year end storage of paperwork.

Education

May 1998 Wilkes Community College, Wilkesboro, NC

Accounting Technology Diploma

June 1985 East Wilkes High School, Ronda, NC

High School Diploma



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