Customer Service Sales

WILLIAM BURWELL

Houston, TX ***** H: 301-***-**** *******.*********@*****.***

Summary

Administrative Assistant focused on driving productivity by leveraging strong front office management skills.

Highlights

Microsoft Office proficiency Professional and mature

Excel spreadsheets Strong problem solver

Meticulous attention to detail Strong interpersonal skills

Results-oriented Self-starter

Accomplishments

Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude.

Experience

Yard Attendant 04/2015 to 12/2015

Insurance Auto Auction Houston, Texas

Responsible for proper digital imaging of new vehicles, vehicle clean-up and preservation and auction

preparation.

Responded to customer needs in a timely manner.

Independent Contractor 12/2014 to 03/2016

Kiwi Services Houston, TX

Responsible for carpet cleaning, carpet repair, tile and grout cleaning, and air duct maintenance

Direct business-to-consumer sales

Identify and capitalize on potential additional sales opportunities

Present information to a customer in a clear and concise manner

Establish and maintain customer relationships

Responsible for properly filled invoices and proper cash handling

Area Supervisor 09/2014 to 12/2014

Ross Dress for Less Houston, Texas

Responsible for opening and closing of the store

Efficient cash handling and operation of a register.

Supervision of the store when functioning as Manager on Duty

Supervise merchandising processing, markdowns, sizing, and the

Front End Maintain excellent quality Customer Service

Manages and maintains control of stockroom and merchandise

Responsible for inputting next morning delivery truck information before close

Management of payroll for next morning truck crew

Calculate cash drawer amount before closing of the store Identify and capitalize on ideal associate coaching

opportunities to increase understanding and efficiency

Verify the store bank deposit amount and information in preparation for transfer

Schedule associate breaks and lunches.

Service Clerk 08/2008 to 07/2014

Giant Foods Waldorf, MD

Provides basic sales and service support to customers as well as handling service requests and problem

resolution

Performs pre-inventory preparation in deli and hot-food department to ensure customer requirements are met

daily

Receives, examines, and records products for correctness of consignment, temperature, and quality

Maintains a high level of product information to establish, retain, and deepen relationships with store customers

Leads in closeout procedures and securing the work area at the end of night shift.

Overnight Stocker 11/2013 to 06/2014

Toys R Us Waldorf, MD

Work with a team in moving merchandises from delivery trucks to the storage area

Replenishes store shelves, bin, or pegged area with stock following daily store audit reports

Re-merchandises any selling space, regroups items, or makes space for new merchandise

Manages the logistics of stock by following both written and numerical delivery order verbiage

Returns merchandise to its proper location on the sales floor as designated by aisle layouts utilizing knowledge

of sales floor locations

Comprehends spatial relationships and uses marketing techniques to promote sales of products by setting

well-organized merchandise in its designated location

Performs other delivery audits and administrative duties within the store at the direction of the store management

team.

Marketing and Sales Consultant 06/2013 to 07/2013

Alliance Worldwide Vienna, VA

Independently worked as a direct marketing and customer acquisitions representative using marketing and sales

skills.

Performed face-to-face, relationship-based marketing approach to bring current and target clients' life-long

customers with increased name-brand recognition and high levels of customer loyalty.

Conducted research of products requested by customers and presented cost-savings strategies, comparable

capabilities, and warranty registrations.

Assisted customers with on-line or by phone acquisitions of merchandise and payment procedures.

Education

MBA: Business Administration 2017

Webster University Temple Hills, MD, USA

Coursework in Human Resource Management and Business Administration

Bachelor of Arts: Business Administration 2013

Morgan State University Baltimore, MD, USA

Coursework in Human Resource Management and Business Administration

Interests

Leadership/Volunteer Work: Volunteer motivational speaker for Havelock High School ROTC program

Additional Information

Led Business Case Studies which involved:

SWOT analysis (internal and industry analyses)

Competitive Analyses

Financial Analyses

SWOT matrix

Space Matrix

Internal - External Matrix

Skills

Customer Service: Face-to-face, Telephone etiquette

Computer Software: Mac, HP, Outlook, Excel, Word, Powerpoint

Self-Starter: Ability to work interdependently

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