Customer Service Representative
Resume:
Ashley Brooks
SPRING, TX *****
***************@*****.***
Career Objective
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
Summary of Qualifications
Strong organizational skills
Active listening skills
Seasoned in conflict resolution
Adaptive team player
Self-starter
Sharp problem solver
Professional Experience
INDEPENDENT PROFESSIONAL BARTENDER, SPRING, TX
January 2013 - Present
Researched market competitors and industry trends to identify potential
Leveraged social media websites to promote services and gauge customer needs and preferences.
Prepared and filed financial statements such as balance sheets and income statements.
Built relationships with key industry insiders.
Completed purchase orders and customer invoices.
CONRAD’S SERVICES, MONTGOMERY, TX
Receptionist, July 2010 – January 2012
Scheduled and confirmed appointments for entire management team.
Provided support for CEO and sales team in managing operation work flow.
Standardized department filing system to increase efficiency.
Improved communication efficiency as primary liaison between departments, clients and vendors.
Verified details of transactions, including funds received and total account balances.
Received, recorded, and banked cash, checks, and vouchers as well as reconciled records of bank transactions.
Generated employee tracking reports each month.
Helped training and development staff with all aspects of training coordination.
SPRING INDEPENDENT SCHOOL DISTRICT. SPRING, TX
Substitute Teacher November 2005 – June 2010
Maintained the front desk and reception area in a neat and organized fashion.
Dispersed incoming mail to correct recipients throughout the office.
Made copies, sent faxes and handled all incoming and outgoing correspondence.
Applied the positive reinforcement method to redirect negative behaviors.
Conducted small group and individual classroom activities based on differentiated learning needs.
Encouraged students to be understanding of and helpful to others.
Supplied one-on-one attention to each student, while maintaining overall focus on the entire group.
Physically and verbally interacted with students throughout the day to keep them engaged.
Communicated effectively with educators from various grade levels.
Supported students in developing strategies for individual needs and classroom group dynamics
Education
SPRING HIGH SCHOOL, SPRING, TX
May 2005
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