Clerical/Administrative

Nadia Leo

Cell: 514-***-****

acszkc@r.postjobfree.com

https://ca.linkedin.com/in/nadialeo

CORE QUALIFICATIONS

Client-focused, customer service

Files/records maintenance

Quick learner

Training and development

Computer proficient

Change management

Data Entry

Sales

Languages spoken and written: English, French, and Italian

Problem solving

Leadership skills

WORK EXPERIENCE

Senior Sales Support Agent, 03/2006 to 11/2015

Optimal Payments PLC - Montreal, Quebec

* Provide support and assistance via telephone and email to Optimal Payments' external and internal Sales Representatives for merchant applications.

* Provide support and assistance via telephone and email to Optimal Payments' account managers and customer service representatives for merchant applications.

* Review and verify merchant applications and merchant websites for risk compliance.

* Communicate with sales representatives and account managers to ensure all application collateral is included.

* Data entry of merchant applications into the internal system for underwriting review and operation set up.

* Generate various merchant credit reports for the underwriting department.

* Interact with various internal departments such as customer service, sales team, credit underwriting and operations/setup.

* Auto-approve merchant accounts.

* Communicate with existing merchants wanting to set up additional accounts to ensure all necessary application collateral is provided.

* Training new hires.

* Assisting in hiring.

* Supervised, trained, and guided the sales support team. Compliance Agent/Sales Support Agent, 11/2009 to 02/2010 Assertigy Inc - Montreal, Quebec

* Review and verify merchant applications and merchant websites for risk compliance.

* Communicate with sales representatives and account managers to ensure all application collateral is included.

Office Help/Administrative/Clerical, 02/2006 to 03/2006 Dawson College - Montreal, Quebec

* Processing student college applications.

Executive Assistant/Receptionist, 07/2003 to 02/2006 GT Group / GT Intermodal / GT Container Services

Montreal, Quebec

* Answering incoming calls, relaying messages, checking faxes.

* Mailing invoices, data entry, filing.

* Greeting clients and sales representatives.

* Ms-office support.

* Eudora support (e-mailing system).

* Printers and photocopiers support.

* Reporting to Vice-President.

Help Desk Agent, 09/2001 to 11/2001

Bristol Myers Squibb - Montreal, Quebec

* Providing technical support to network users.

* Replacing and repairing hardware such as printers, mouse, keyboards, and RAM.

* Installing software applications.

* Solving problems concerning Netscape Communicator, Netscape Messenger, and Corporate.

* Time Calendar.

* Software and hardware inventory.

* Re-imaging computers.

Customer Service, 07/1996 to 08/2003

PastaFresca Inc - Montreal, Quebec

* Managing, supervising, and training new employees.

* Approving orders.

* Inventory of stock.

* Completing deposits.

EDUCATION

Attestation of College Studies (ACS)

Network Administrator - Option Internet Specialist, 2000-2001 Delta College - Montreal, Quebec, Canada

Independent Studies, 1999-2000

Concordia University - Montreal, Quebec, Canada

Psychology, 1997-1999

McGill University - Montreal, Quebec, Canada

Diploma of Collegial Studies: Social Sciences, 1994-1997 Champlain College - Longueuil, Quebec, Canada

Contact this candidate