Manager Customer Service

LaTosha Coleman

*** ***** ***** **

Henderson, Nevada 89052 Cell: 702-***-****

*********@*****.***

Summary

Several years of experience providing top-notch support to, directors, managers and co-Workers

Administrative: Adeptly handle administrative matters including screening calls, managing calendars, planning meetings,

making travel arrangements, composing documents and organizing offices for efficiency.

Communications: Interact professionally with all levels of staff and maintain the highest level of confidentiality; known for

tact and diplomacy in handling sensitive issues.

Skills

Administrative, Analytical skills, Oral, Copying, Database, Faxing, Filing, Internet Explorer, Inventory, organizing,

Mailing, Excel, Microsoft Office Suite, Outlook, Word, Written Communication Skills, Ability to multi-task.

Experience

AAA Mentor /CSR Agent, 01/2014 - Current

Sitel - Las Vegas, NV

Educating customers on the various ways to access AAA products and services: be it through a visit to a local branch,

online, by the phone, even through the mail. Working under general direction, with professional demeanor and

self-sufficiency, whether handle moderately complex customer transactions or provide training and technical guidance

to others.

Semiconductor processors, 06/2011 - 07/2012

Flextronics – North Las Vegas, NV

Monitoring the manufacturing processes that are automated, and monitoring the equipment and make adjustments as

necessary. Also perform necessary maintenance and repairs on equipment. Semiconductor processors test completed

cells and perform diagnostic analysis.

Office Manager Assistance, 08/2008 - 06/2010

Rooms to Go - Pineville, NC

Daily initial responsibilities will include

Customer Service record review and daily updates into data base, Assisting Sales Representatives by faxing and/or e-mailing proposals. Updating Operations Manager on any orders with issues, Maintaining daily sales reports. Assist with scheduling interviews for hiring of new sales representatives, Resolving, comforting and giving personal service to all clients

Able to maintain the customers schedule, troubleshoot anticipated scheduling conflicts, keep a clients waiting list and fill

cancelled or rescheduled appointments.

Administrative Support Assistant, 03/2005 - 07/2008

Mecklenburg Park and Recreation - Pineville, NC

Answering calls, determine nature of call and relay information to appropriate individual. Ensure confidentiality of all information, both written and verbal. Coordinate and assist in problem solving involving the clerical and/or administrative office procedures function in accordance with supervisory instructions. Compose sensitive correspondence and reports utilizing PC-based word processing and/or spreadsheet applications according to department needs and,

Proofread and edit all projects prior to release.

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