NIKHIL BANAAL

**** ********* ********, ***********, *******, L4T 1S5

Email: acszhx@r.postjobfree.com Phone: +1-647-***-****

OBJECTIVE

Enthusiastic Help Desk Support professional looking to join IT department with in organization to serve end users issues with technical knowledge and strong work organization skills. Have 1+ year track record of meeting SLAs in time efficient manner.

TECHNICAL SKILLS

Extensive knowledge of setup, configure and troubleshooting for up to date platforms of Windows OS (Windows XP – Windows 10), Mac (OS X 10.5 – 10.0) and Linux (Fedora and CentOS).

Experience with computer setup (IMAC) and peripheral devices over the network (Hands on and over the phone.

Hands on experience for replacing faulty hardware equipment.

Working Knowledge of Microsoft Server 2008 administration, Active Directory set up and various server roles i.e. DHCP, DNS, RRAS and File Services.

Familiar with remote support platforms ( LogMeIn Rescue, Go to Assist and Team Viewer)

Ability to set up and troubleshoot LAN and Firewall management.

Back up configuration on external sources as well as online.

Basic command on IBM OS/400.

Virtualization knowledge using Hyper-V, VMware, Oracle Virtual Box and XenDesktop.

Ability to configure application servers i.e. DHCP, DNS, Mail Server, HTTP on Linux environment with through commands and scripts.

Working knowledge of various IT Business platforms from Citrix (XenApp, XenDesktop, Citrix Receiver, Workx Home, Go to Assist and Go to Meeting) and Microsoft (Lync 2013, SharePoint 2013, Office 365 and Azure).

Proficiency with Microsoft Office (2007-2013).

Ability to setup and configure security software from different vendors i.e. Norton, McAfee, AVG and so on

Knowledge of ticketing system and technical documentation.

WORK EXPERIENCE

Dependable IT, Hamilton, Ontario June 2014 - Dec 2015

Technical Help Desk Support Specialist

Provide Remote IT support to residential and small business clients on remote support platform for computers and peripheral devices.

Install, Configure and troubleshoot hardware/software related issues on Windows and Mac OSX platforms.

Firewall configuration on the modem for routing purposes.

Set up emails on various email clients with appropriate POP/IMAP settings

Set up and troubleshoot devices over the network i.e. printers, scanners, game consoles and wireless routers.

Run various scanning tools for malware issues.

Back up data on external hard drives and online platforms.

Create and document tickets with all troubleshooting steps performed.

Troubleshoot internet issues not initiated from ISPs.

Troubleshoot Wi-Fi, email issues on iPhone, iPad, tablet and blackberry.

Create reports at end of shift for tickets, trending incidents and any issue need further escalation.

Provide exceptional customer service to clients to maintain trust built relationship.

Meet SLAs by resolving issues in time efficient manner.

Link-On Communications, Etobicoke, Ontario April 2014 – June 2014

Cable Technician (Trainee)

Install Telecommunication equipment i.e. Modems, PVRs and Telephone in customer’s home.

Install CATV inside and outside home for signal transfer.

Troubleshoot and resolve issues related to cabling and signal loss.

Complete work orders and close with relevant codes for work done.

E-Decree, North York, Ontario Oct 2013

IT Support

Set up new computers and printers over the network.

Install Windows 7 OS, business applications and install Microsoft Security Essential.

Replace faulty and install new hardware parts of desktops.

Configure settings for automatic updates and back up.

First Choice Group Canada, Toronto, Ontario June 2013 – Aug 2013

Network Administrator (Intern)

Configure and maintain DHCP service on Microsoft Server 2008.

Manage LAN with in office site.

Provide Desktop Support to end users.

Replace and install new hardware parts of Desktops.

Maintain inventory of all technical equipment.

EDUCATION

Seneca College of Applied Arts and Technology May 2012- Dec 2013

Computer Networking and Technical Support (College Diploma)

Thapar Polytechnic College Aug 2008- July 2011

Information Technology (High School Diploma)

EXTRACURRICULAR ACTIVITIES

As Seneca Representative, provide guidance to visitors for admission seminar at spotlight event

Get the visitors at college tour to demonstrate college facilities

Participation in Leadership Workshops and awarded with Gold Certification from Seneca Leadership institute

Reference available upon request

Contact this candidate