Technical Support Engineer

CURRICULUM VITAE

Haroon Abdul Khader Contact No: +919*********

Email: *********@*****.***

Address:

S/O Ahmed Hussian,

Ganesh sagar apartment,

Flat#304,

Shivbagh 1st cross, kadri

Mangalore- 575002

Objective: - To gain a challenging position where I can utilize my experience, knowledge and skills for the development and implementation for the efficiency of organization. To work with an established reputed Organization where I would be able to exhibit my professional skills and abilities which would in return reward me with what I deserve. Also looking to learn more and more and to improve my skills by working with a professional organization.

Personal Skill: Zeal to learn things, Hard Working, Good Communication Skill, Ability to deal with people diplomatically, Adaptable to team work, Quick learner, Passionate about the work, Energetic & enthusiastic.

Computer Knowledge: Basic knowledge in MS Excel, Word & Internet, Computer troubleshooting

Education: Degree: BBM - Alpha Institute Of Management and Technology Science

Mangalore

PUC: Srinivas Pre- University College

Mangalore

SSLC: Padua High School

Mangalore

Accomplishments:

Rated 5 out of 5 in the appraisal and promoted (within a year).

Few many appreciation emails from clients.

Professional interactions with the client.

Improvisation of language and business communication skills.

Thorough knowledge in the computers.

Key Skills:

Work experience on Ms Office components, Remedy, Active director, Citrix, Maximo, SM tools.

Work Experience : Mphasis an Hp Company (May 2013-Still working)

Designation: Service Desk-Technical Support Engineer –Bank of America

Job responsibilities:

Queue Handling: Desktop, Laptop, BlackBerry, Outlook, Mainframe MBNA and Password Support.

Providing technical support to Bank of America employees.

Installation and configuration of network and local printers and its troubleshooting,

Microsoft outlook

Desktop\laptop issues

Recognizing the hardware issues and dispatching it to the vendors

Installation and maintenance of software applications

Internet connection and its troubleshooting

Internet explorer.

Support on shared and network drives mapping and restore previous versions

MS office basic troubleshooting

MacAfee Endpoint encryption

Supported remote desktop connection issues support on citrix and HVD issues, support on blackberry and Bank’s android application

Configuration of Mainframe applications and its troubleshooting

Worked on Active directory, assign user to remote desktop, check user OU

Analyzed and escalated the issues to level 2 and level 3 teams whenever needed

Used the Incident management Tool to capture the troubleshooting steps performed

Personal Profile:

Name : Haroon Abdul Khader

Data of Birth : 03-04-1992

Fathers Name : Ahmed Husaain

Caste : Muslim

Marital Status : Single

Language Know : English, Hindi, Kannada.

Hobbies : Music, Driving, Body building

Passport No : M5837147

Place of issue : Bangalore

Declaration:

I hereby declare that the above information furnished is true according to my knowledge and belief

Date: 1-1- 2016 Haroon Abdul Khader

Place: Mangalore

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