Stephen Przybojewski

Pronounced: She-BOY-yes -ski

North Royalton, OH

acsze4@r.postjobfree.com

216-***-****

LinkedIn

Customer Service

Skillsets

Creative problem-solver who can apply the critical thinking process. Interdisciplinary skills include ability to listen, communicate effectively and negotiate. Excel in servicing a broad range of customer service needs and services.

Best described as a people person who thoroughly enjoys helping others Experience

PROGRESSIVE INSURANCE, Mayfield Village, OH

Customer Service – Call Center Representative (2015-Present) Process large volume of incoming calls interacting with customers and agents assisting with questions about policies, billing and other insurance needs.

Focus on creating a superior customer experience with first call resolution BANK OF AMERICA, OH & PA

Customer Marketing Specialist (2013-2014)

Provide customer service. Responsible for providing personalized recommendations to improve customers’ financial needs and/or goals.

Recognized numerous times for demonstrating company’s commitment to customer service

Achieved documented performance expectations in reviews (2013) MLO Loan Closer (2012-2013)

Prepared loan-closing documents. Monitored loan pipeline to ensure timely funds transfers. Responsible for keeping customers informed. Worked with associates to provide seamless transitions throughout transactions.

Focused on transaction details that resulted in high-quality customer experiences and satisfaction Senior Collector (1999-2012)

Collected delinquent accounts in adherence to regulatory policies, standards and practices. Educated consumers on available programs.

Serviced on Customer Satisfaction Task Force

ROCKWELL AUTOMATION / ALLEN BRADLEY, Highland, OH

Customer Service – Global Technical Services (1997-1998) Provided assistance in locating parts for customers, field technicians and engineers via phone and internet exchanges.

Education

KENT STATE UNIVERSITY, Kent, OH CUYAHOGA COMMUNITY COLLEGE, Parma, OH BA Degree Associates Degree

References available.

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