Customer Service Sales

K. Sathish Kumar

E-mail: *******.********@*****.***.

Mobile: 994*******, Res: 999-***-****.

Seeking Technical Support Executive position in IT Infra structure division.

SUMMARY

D.C.E from VLB Janakiammal Polytechnic College with exposure to web research.

Strong communication, collaboration and interpersonal skills with proficiency in grasping new technical concepts quickly and utilizing them in an effective manner.

Abilities in handling multiple priorities, agility, resilience, flexibility to respond, ability to adapt, speed of defining and executing strategic priorities.

KEY CUSTOMER SERVICE SKILLS

Patience.

Attentiveness.

Time management.

Clear communication skills.

Maintaining positive attitude.

Analytic thinking aimed at resolving customers’ issues in a proactive manner.

EDUCATION

D.C.E from VLB JANAKIAMMAL POLYTECHNIC COLLEGE, Coimbatore in 2011 with 68%

S.S.L.C from St. Joseph Matriculation Higher Secondary School, Coimbatore in 2007 with 76%

Working Experience

Designation: Freelance Affiliate Marketer (Nov 11, 2011 to May, 2014)

Process outline: Affiliate marketing is a type of performance-based marketing in which a business rewards one or more affiliates for each visitor or customer brought by the affiliate's own marketing

efforts.

List of Networks worked:

Commission Junction

Rakuten Linkshare

V Commission

Key Accomplishments:

Experienced in providing direct and e-mail marketing and managed all types of affiliate services in lead generation.

Exceptional ability to multitask and complete work within deadline.

Skilled to make necessary decisions.

Proficient in working on various affiliate networks and managing related programs.

Worked with Velan Info Services (Outbound US sales process) Jul 7, 2014 to Jun 12, 2015.

Designation: CS Executive

Process outline: Independent service provider under the brand name “FAZT LOANS”, matching the loan application of US customers to best suitable lenders.

Key Accomplishments:

Describing the best part of the product.

Convincing the Customer.

Meeting the Difficulties of customer queries.

Achieving all types of targets.

Verify customer Identity.

Awards and achievements in Velan Info Service:

Emerging Rookie : For achieving sales target on very first month of dialling.

Best performance: For achieving sales target and becoming floor topper on second month of dialling.

Best performance: For achieving sales target with good quality for the month of April 2015.

Currently working with Ecommerce.com India (P) Ltd Jul 13, 2015 to till date.

Designation: Technical Support Executive

Process outline: Our team has been hosting business, personal, social and non-profit websites for more than 10 years. We know web hosting and the typical hosting customer, which means we know there is NO typical hosting customer. That's why IX web hosting offers a great deal of flexibility, without overcomplicating things.

Key Accomplishments:

Providing the best and most exceptional customer support in the industry.

Providing a unique and satisfaction based customer support experience.

Assisting customers with domain, hosting and online presence needs.

We are dedicated to helping our customers to turn their powerful ideas into meaningful action.

Building strong knowledge in Linux, windows and cloud based hosting.

Technical Skills:

Good knowledge in configuring and troubleshooting Microsoft outlook, Office360 and in troubleshooting webmail’s.

Good knowledge in DNS, FTP and DHCP protocols.

Good knowledge in web hosting concepts like File permissions and Internet security.

Good knowledge in Computer networking and Cloud computing.

Intermediate level technical knowledge in Linux and windows hosting.

Intermediate level knowledge in Information security, Penetration testing and Ethical hacking.

Basic level knowledge in Word press, Joomla and various other content management systems.

Basic level knowledge in Linux/Windows servers commands, and in server hardware configuration.

PERSONAL DETAILS

Date of Birth : 03/17/1991

Address : 7/29, Eswaran kovil street, Irugur, CBE- 641103, Tamilnadu.

Languages Known : Tamil and English.

Hobbies : Singing, Dancing and playing Cricket.

Date: 30/12/2015 Sathish kumar.K

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