Manager Customer Service
Resume:
Joanne L. Cowen
Troy MO *****
acsz8h@r.postjobfree.com
Objective: Obtain a management position.
Qualifications:
Strong sales support, project management, staff leadership and training skills.
Operate various customized employer’s software, along with QuickBooks and Ruby Manager.
Professional training on sales principles and business administration.
Trustworthy and able to follow verbal and written instructions.
Skills:
*Knowledgeable in estimated costs, sales margins, profit and loss, and projected goals.
*Compile, analyze, and complete daily, monthly, semi and annual reports.
*Complete accounts payable and receivable, payroll, and assist external accountant with business taxes.
*Inventory management and ordering merchandise through a variety of vendors.
*Direct supervision and training of 36 employees engaged in sales, customer service and cash management.
*Developed employee handbook, and updated assigned job descriptions with clear and concise language.
*Estimated work flow and coordinated worker coverage with cost effectiveness.
*Provided personnel with safety training of equipment and business practices.
Employment:
Assistant General Manager
Travel Centers of America, Foristell MO
August 2013 to Present
General Manager
ThoroMart LLC, Silex MO
February 2009 to March 2012
Office/Cashier/Inventory
Buzzy’s Liquor & Sporting Goods, Troy MO
August 2007 to February 2009
Education:
General Diploma
Nautilus High, Miami FL
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