Customer Service Sales
Resume:
Marie Pecore
Brookfield Mass.*1506
acsz1f@r.postjobfree.com
Marie Pecore resume2.docx
Skills-office- Safety Source
Filing orders and invoices for hundreds of companies after determining their order status.
Processing and reviewing customer orders for safety eyewear.
Handling customer service issues related to eyewear.
Faxing orders for safety eyewear to correct labs for filling.
Receiving completed eyewear orders, checking for accuracy.
Shipping completed orders via Fed Ex, U.S. mail, or with receivers’ labels.
Answering a 4 line phone bank, connecting calls to proper departments
Processing internet credit card payments
Using an in house program to check and edit shipments
Skills-Retail-Trainer and shift leader – Crackerbarrel Old Country store
Twice chosen as employee of the month
Training new retail employees according to company requirements and standards and best practices
Monitoring new employee progress, counseling as to proper sales behavior techniques, communicating progress to manager.
Filling in for departmental coverage for managers vacation time
Engaging guests in conversation for purpose of making them comfortable, giving a great guest experience and assisting in purchase of merchandise
Problem resolution
Guest service always a priority
Pricing, stocking and planograms set up according to visuals while maintaining ADA requirements
Identifying correct items and setting floor signs for upcoming sales
Inventory prep
Cashiering
Managing a three line phone system, directing guests to proper departments
Skills-Retail dept mgmt- Ames –Multiple depts..Sears-tool dept.
Setting departmental planograms
Stocking
Pricing, corrections, markdowns
Sign setting for upcoming sales
Customer service
Cashiering
Fulfilling rain checks
Obtaining info from customers to help them find proper merchandise that best suits their needs
Skills-Catholic Charities-Home Health-Aid
Cleaning, laundry and shopping for Clients
Providing companionship for set periods of time
Evaluating physical and mental condition of client through observation and conversation
Check for possible hazards in the home and correct them or report them to the office.
Employer info
Safety Source Northeast
29 Guillespie Rd.
Charlton Mass.
Supervisor- Mitzi Kingman
Employed from Nov. 2011-July 2012
Layed off due to loss of large contract
Crackerbarrel Old Country store
215 Charlton Rd.
Sturbridge Mass.
Supervisor- Steve Bienkowski
Employed June 2003-Nov. 2011, March2012-Present
Left to change work environment to office setting, returned to this position after being laid off at Safety Source
Catholic Charities
Southbridge Mass.
2007-2009?
Supervisor- I don’t recall
I left due to taking on more hours at Crackerbarrel
Sears and Roebuck
Auburn Mass.
Employed from Sept 2002- June 2003
Worked in tool dept. Left due to inadequate wages.
Ames Dept Store
Sturbridge Mass.
Employed from 1987 until store closing
Store chain went out of business
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