Manager Quality Assurance
Resume:
Brampton
Dear Hiring Manager
I am a solutions-oriented software-testing and QA specialist with 15+ years of Software development experience Testing, IVR systems, Web and Mobile applications with notable success leading a broad range of multiple large-scale and complex testing projects including consulting with vendors, Sr. Management and executives.
Here is some of my key skills and Subject Matter Expert abilities:
Deployment Methodologies:
SDLC, Six Sigma, and Agile Scrum.
Test Management tools:
HP Quality Center (QC / ALM), MS Test Manager (TFS)
Selenium IDE & Web Driver with JAVA on JUnit framework
QC, Bugzilla, Test Director, Test Manager, Redmine defect tracking systems
JMeter, Empirix Hammer, Rational Robot, Rational Performance and Load tester
Solid experience in report creation using QC Dashboards, and VBA based Excel macros
Experienced in building Sharepoint Wiki pages and managing Sharepoint repositaries.
In addition to core QA and testing skills, I have following expertise:
Project management skills with an ability to coordinate and direct all phases of project-based efforts while managing, motivating, and leading project teams
Enhanced experience in software life cycle management, cost effective and efficient software solutions and software system functional/technical design techniques
Exceptional time management, organizational, and problem solving skills with a substantial ability to coordinate, prioritize, and manage tasks to meet deadlines and legislative requirements
Good command over HTML, Java, Visual Basic and C/C++ programming languages
Expert level experience in Testing applications based on MS .NET, JAVA, VXML, UCCX, UCCE environments.
Being a Certified Software Foundation tester (ISTQB), Thick/Thin client GUI tester, Software Performance tester, and experienced functional-integration-infrastructure testing professional, I am well equipped to make a Quality Change in existing software quality environments as well establishing the new to Quality Assurance excellence levels.
I will look forward to discuss the position further at your earliest convenience.
Regards,
Onkar Minhas
PS: My Detailed resume is enclosed on next 3 pages.
Onkar Minhas
17 Blairwood Court Brampton, ON L6P 1B5 *****.*******@*****.*** 647-***-****
Onkar is a solutions-oriented software-testing and quality assurance specialist with over 15 years of experience and notable success leading a broad range of multiple large-scale and complex testing projects including consulting with vendors, Sr. Management and executives
Hands-on experience with all stages of testing and quality assurance of work packages and releases from various Cluster, based on SDLC, Six Sigma, and Agile Scrum methodologies, on .NET, JAVA, HTML5,UCCE, UCCX, SOAP / HTTP & RESTful API based applications.
Expert level experience with QC/ALM, QTP, Selenium webdriver, Rational Robot / Test Manager, JMeter performance and Hammer load test tools.
In depth understanding of QA processes, defect tracking, QA metrics and presentations to Sr. Executives on project health using QC, Bugzilla, Test Director, Test Manager, Redmine defect tracking systems.
Thorough understanding of Quality Improvement parameters, data measurement, data collections, data analysis to deliver solutions and fixes towards quality improvement
Demonstrated ability to provide Subject Matter Expertise of testing strategies and QA methodologies.
Excellent Business Analyst skills driving customer business needs to successful software systems through designing Business requirements, functional requirements and coordinating their development, Testing and deployment on customer sites
Solid experience in Android / iOS mobile application functional and automation testing
Demonstrated knowledge of project methodology, security technologies, multi-tiered application development and database applications
Certified Software Foundation tester (ISTQB), Thick/Thin client GUI tester, Software Performance tester, and experienced functional-integration-infrastructure testing professional.
Enhanced experience in Software Test Life Cycle (STLC) management, cost effective and efficient software solutions and software system functional/technical design techniques
Exceptional time management, organizational, and problem solving skills with a substantial ability to coordinate, prioritize, and manage tasks to meet deadlines and legislative requirements
Enhanced analytical, investigative, and research skills in order to assess and develop strategies to resolve complex situations
Adept at developing and maintaining QA Planning, project documentation and milestones, and technical/business specifications
Experience Summary
Telus International QA Lead 2010 – 2015
Telus National Networks Test Lead 2005 – 2010
IBM Canada Software Test Specialist 2000 – 2005
Price Waterhouse Coopers QA Tester 1998 – 2000
Meta Concepts Software Tester 1997 – 1998
Ditek Software Software Engineer 1995 - 1997
Professional Experience
TELUS INTERNATIONAL 2010 – 2015
QA LEAD
As a member of TELUS International team as QA Analyst, managed third party vendor solutions to successfully integrate into Telus Cloud Contact Center system. Led the QA effort as the QA interface between vendor and Telus deployment environments and UAT prime. Led all phases of multiple user acceptance initiatives, ensuring the identification of appropriate IT system solutions and validating they are following consistent technology standards.
Key Contributions:
Provided testing and quality assurance leadership and direction to third party vendor teams
Android / iOS mobile application functional and automation testing.
Identified and implemented SDLC, Agile Scrum methodologies around the SOAP & REST API /HTTP based solutions
Work with vendor teams to plan and execute User Acceptance Test cycles
Presenting the solution/plug-ins to internal teams through QC/ALM, Selenium, MS Excel Macro demos
Acted as Subject Matter Expert (SME) on QA practices and QC methods to internal system deployment teams
Major projects: .NET, JAVA, HTML5,UCCE, UCCX and HCCE based deployments - Call Center Anywhere, Telus Cloud Contact Center (TC3) applications, SOAP and RESTful API based.
TELUS NATIONAL NETWORKS 2005 – 2010
TEST LEAD
As a member of TELUS Centre of Excellence Steering Committee, and as a Test Specialist, manage all phases of multiple user acceptance and systems testing projects, ensuring the identification of appropriate I&IT system solutions and that the strategies are consistent technology standards.
Key Contributions:
Provided testing and quality assurance leadership and direction to the project team
Led business requirement design, functional design and implementing SDLC, Agile Scrum, Six Sigma methodologies around the solution to provide customer with quality software products and services
Write test script, design test data and execute test scripts. Set up defect tracking process, maintain and manage defect tracking database (Bugzilla and Mercury Quality Centre/ALM)
Communicated progress and issues to test manager, development team and the clients
Led Centre of Excellence QA Chapter to establish consistent, repeatable, cost effective and quality driven QA practices and QC methods
Responsible for developing configuration management plan, external design document, master test plans for Hosted IVRs and Call Centre Anywhere applications based on SOAP API / HTTP solutions.
Major projects: Cards, Insurance, TSC, Marketing VXML IVR applications for Royal Bank of Canada, Call Center Anywhere – Interaction Manager, Admin Manager, Supervision Manager, Reporting and Data Archiving applications. – Over 30 Major private & government call center deployments, TELUS TV, E-Speak, E-Buy, PDA Dispatch Web/Speech Applications – TELUS Inc. and .NET,JAVA, HTML5,UCCE, UCCX and HCCE based deployments – ESRI Canada, Canada Post, RCMP, Health Canada & Alberta Blue Cross. Android / iOS mobile application test – Telus Secure Contracts.
IBM CANADA 2000 – 2005
SOFTWARE TEST SPECIALIST
Supervised release testing for new applications; provided final approval for bug-free, fully functional commercial solutions based on SDLC, Agile Methodologies . Oversaw recruiting and training, resource allocation, and employee assessment functions. Built and mentored cohesive, qualified teams committed to meeting schedule and budgetary needs.
Key Contributions:
Coordinated/lead the testing efforts, wrote test plans,test script, designed test data and executed test scripts
Set up defect tracking process, maintained and managed defect tracking database
Communicated progress and issues to test manager, development team, and the client
Major projects: TD RDT Infrastructure Integration, TD Canada Trust Website redesign & content management project, Aeroplan, Dundee Wealth Management, Disability Claim System, CIGNA Group Insurance projects using SDLC, Agile methodologies using Rational Test Manager, Rational Robot, Rational Performance Tester tools, SOAP API / HTTP solutions.
PRICE WATERHOUSE COOPERS 1998 – 2000
QA TESTER
Provided software testing and quality assurance expertise to teams producing effective results.
Key Contributions:
Developed functional and system integration test plan for SDLC, Agile & Six Sigma methodologies.
Set up test bed, designed test data, and execute test scripts.
Logged defects in Defect Tracking database. Managed defect tracking activities
Executed regression test after each incremental build from development team.
Actively participated in team status meetings and reported progress against plan on a weekly basis.
Major projects: ACCLAIM System, Sunlife Group Insurance, Boston, RPS Workflow and Imaging Implementation, Sunlife Canada and IMO TRS systems, IMO Toronto.
META CONCEPTS INC. 1997 – 1998
QA ANALYST
Responsible for providing QA & Test expertise to produce solutions based on SDLC, Agile, CMMI & Six Sigma methodologies.
Key Contributions:
Performed functional testing, system integration testing of imaging and workflow based customized applications. Reported and managed defects
Performed Regression testing the code changes to accommodate the change requests. Coordinated the user acceptance testing with client teams
Ensured applications meet quality assurance standards. Effectively investigated and rectified client inquiries in an efficient manner
Major projects: Franklin Templeton, USA, Franklin Templeton, Canada and Nesbit Burns, Toronto.
DITEK SOFTWARE CORP. 1995 – 1997
SOFTWARE ENGINEER
Coordinated, developed & maintained SDLC standards in programming, software testing and quality assurance.
Key Contributions:
Performed Functional and system integration testing the 2D/3D drafting applications. Performed installation package testing
Developed online programming help guides for 3rd party developers
Designed and implemented online application guides, drafting 2D and 3D prototypes for software promotions. Coordinated application demos during trade shows
Major projects: DynaCADD, DynaCop, DynaGarden, Third party Developer’s Guide, RoboHelp online help system; and Designing & Drafting CAD models & Rendering.
Education, Professional Training and Certifications
Ryerson Polytechnic University Toronto - Bachelor in Applied Computer Science
Informatics Computer Systems, New Delhi, India - PG Diploma, Major – Programming
GND University, Punjab, India – Masters in Mathematics
Software Foundation Tester Certification, ISTQB
CMMI Level 3 Training, IBM Global Campus
Rational Robot & Rational Test Manager, Rational University
SQA, Learning Tree International
Client/Server based GUI design, First Class Systems
Java Script Language, SQL Advanced Query Techniques & Visual Basic 5.0, DPEC Systems
Web based interface design & E-commerce an introduction, Project Quality Control Management, CBT Systems
VBA Programming for MS Excel, Cal Poly Pomona University
Selenium Web Driver & IDE automation with JUnit framework, StepIn2IT.com
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