Customer Service Developer

Tony Harrison

**** * **** ***, ***** Kansas City, Mo 64116 816-***-**** ***********@*****.***

https://www.linkedin.com/in/TonyHarrison Website: www.tonyeharrison.com

.NET DEVELOPER

SUMMARY OF QUALIFICATIONS

Excellent foundation knowledge in designing and developing web applications using .NET framework.

10+ years of experience in challenging customer service environments.

Recognized by current and previous employers for communication and problem solving skills with internal and external customers.

Function as a team player, as well as demonstrate a proven ability to work well independently.

TECHNICAL SKILLS

Visual Studio, C#.NET, ASP.NET, ADO.NET, AJAX, LINQ, MVC, EF, SQL, SQL Server, SSMSE, HTML5, JavaScript, jQuery, jQueryUI, CSS3, Responsive/Mobile Web Development., JSON, Bootstrap.

EDUCATION AND TECHNICAL TRAINING

CENTRIQ TRAINING, Leawood, KS Aug. 2015 - Present

Application Developer in C#.NET Program

Professional IT Project Experience:

-Widgets and Gadgets: Created a secure application for managing product data. Application is built to simulate an online store front with a shopping cart. Administrators have the ability to manage product, category and vendor data.

-Trouble Ticket Project: Created a secure ASP.NET MVC application for managing the lifecycle of a trouble ticket associated with hardware and software within an organization. Administrators have the ability to manage employee and department data as well as manage all details of submitted trouble tickets.

Projects available for review: www.tonyeharrison.com.

PROFESSIONAL EXPERIENCE

Resurrection Tattoo. Kansas City Mo July. 2004– July. 2015 Owner/Artist

Supervised and managed 5 full-time employees and 1 manager.

Developed Recruited and trained all new employees.

Established customer service strategies to increase repeat customer sales.

Performed all employee scheduling, payroll and accounting procedures.

IT RESPONSIBILITIES:

-Provided maintenance and troubleshooting of all technologies in the location

-Managed all social media accounts associated with the business.

Mercy Seat Tattoo., Kansas City Mo. Apr.2002 – July. 2004 Manager/Artist

Evaluated marketing strategies Supervised and managed 8 full-time employees and 2 assistant managers.

Developed Recruited and trained all new employees.

customer service strategies to increase repeat customer sales.

Performed all employee scheduling, payroll and accounting procedures.

IT RESPONSIBILITIES:

-Provided maintenance and troubleshooting of all technologies in the location

-Managed all social media accounts associated with the business.

and needs of residential contractors nationwide.

Offered solutions to maximize their company’s exposure on the internet.

Helped drive more clients and business to the contractors.

Offered assistance and motivation to other team members.

United States Marine Corps, Camp Pendleton Ca. Nov. 1997 – Apr. 2002

E-4

0317 – Scout Sniper

DD Form 214 Available upon request.

KEY ACCOMPLISHMENTS AND LEADERSHIP ACTIVITIES

MILITARY AWARDS

Good Conduct Medal (1999, 2000,2001,2002)

Humanitarian Award (1999)

Kosovo Campaign Medal (1999)

National Defense Medal (2001)

Global War on Terrorism (2001)

Defense Meritorious Service (2001)

Multi National Forces and Observers Medal (1999)

Silver Star Medal (2001)

Purple Heart Medal (2001)

DD Form 214 Available upon Request.

CENTRIQ TRAINING

Quality Award (Sept.2015)

COMMUNITY COMMITMENT

North Kansas City Parks and Recreation 2004 - Present

Volunteer Youth Soccer Coach (2004 – Present)

Organize, plan and coordinate seasonal awards and picnic event.

Organize, plan and coordinate practice schedule.

Organize game roster twice weekly.

Mentor youths in the program on good sportsmanship and conduct as well as through the difficulties of their day.

Contact this candidate