Management Manager

Trang D. Nguyen

**** ********* **. ******, ** ***04

Contact Details

Mobile : 630-***-****

***************@*****.***

Career Summary

Highly motivated professional with extensive experience supporting customers and projects in technical and business environments. Results-driven project/program management specialist with exceptional skills in directing full product development life cycles for complex, international, and multi-site initiatives. Consistent track record to deliver substantial revenue, productivity, and quality improvement projects. Particularly strong in customer care, teamwork, coaching, and resource management.

Professional Experience

Citigroup Inc., Jacksonville FL

Senior Project Manager, Vice President – HR Shared Services May 2012 – May 2015

Architected and led the implementation of Citi new organizational hierarchies using managed segment and managed geography codes for Global Learning Management System (GLMS) to support company initiatives requiring all HR applications and Finance systems utilize the same organizational structures.

Introduced new standard pay grades in Global Learning Management System

(GLMS). Consolidated over 9000 pay grades across all Citi businesses into 9 standard pay grades in GLMS to target regulatory trainings more accurately and effectively for all employees and contractors at all levels.

Worked closely with project managers, business analysts, and operations team to ensure projects are delivered on time with highest quality.

Created Business Requirement Documents, defined scopes and project plans, define tasks and led a global team of business analysts and stakeholders across all regions (NAM, LATAM, APAC, LATAM) through the implementation process.

Performed technical leadership role for the administration and integration of the GLMS. Specialized in troubleshooting, data analysis and identified solutions for training opportunities and challenges.

Proactively drive continuous process improvement through re-engineering, reporting, backend HR data accessibility, and proven track record with improving onboarding process for new hires access to online trainings on first day at work.

Created tools using SQL scripts, PL/SQL, Excel and Access to retrieve data from relational database (SQL server and Oracle).

Shared SQL codes, logics and methodologies with global reporting team to ensure reports consistency.

Senior Quality Analyst April 2010 – April 2012

Responsible for initiatives to improved data quality in GLMS.

Identified critical data elements to be provided during course setup process and class rosters to be closed accurately and in timely manner.

Documented and shared best practices of GLMS usage.

Created tools and dashboard for weekly monitoring to ensure best practices are followed. Shared weekly reports with upper managements on progress.

Business Relationship Manager April 2008 – March 2010

Managed business relationships for Consumer, Investment Client Group, Risk and Compliance, Real Estate Lending, Corporate Center and Global Functions in Europe and North America.

Consistently identified creative solutions utilizing the GLMS to support business initiatives and challenges.

Consultant April 2006 – March 2008

Successfully migrated over 5 million training records from Thinq Training Server to SumTotal Learning Management System (GLMS) and sunset Thinq Training Server.

Worked with stakeholders to identify and clean up training records.

Developed, tested and executed tools to retrieve, process and upload training records into SumTotal GLMS using backend process.

AT&T/Lucent Technologies, Naperville IL

Member of Technical Staff May 1996 – Apr 2006

Project Management

Managed two high-revenue generating projects utilizing 3G technology. Chaired and facilitated code change management process to ensure on-time product deliveries with quality improvements from previous releases.

Program Management

Managed and coordinated efforts to deliver proof of concept products for both wired line and wireless network to gain market share with U.S. and China Telecom service providers. Liaised between customer account representatives and development teams. The project was delivered on-time, achieved customer satisfaction and won the product selection process.

Software Development

Supported all product development life cycle with requirements, software development, unit testing, system testing and deployment. Supported First Office Application deployment and software retrofits at service provider central offices in North America market.

Fermi National Accelerator Laboratory, Batavia IL

Computer Professional Aug 1986 – May 1996

Conference Editor

Responsible for producing conference proceedings for the International Conference of Computing in High Energy Physics held in Rio de Janeiro, Brazil in 1995. Produced the conference proceedings in hard cover text book over 900 pages, electronic format accessible online and CD ROM readable in both Windows and Apple Operating System.

Database Administrator

Supported equipment inventory database using Oracle on UNIX operating system. Responsibilities included managing database tables, fields, importing and exporting data. Designed and implemented database backup strategy, developed SQL

(standardized query language) scripts, defined new views and generated reports to support database management activities.

System Administrator

Responsible for system administration for UNIX and VAX/VMS clusters. Activities included managing hardware and software upgrades, CPU resource management, third party product installation and system verification.

Education/Training/Volunteer

North Central College, Naperville IL – B.S. Computer Science

Project Management Professional (PMI, IIL)

Hour of Code volunteer for Illinois District 204 – spent time with Elementary and Junior High students to help promote interests in computer science studies.

Technology Skills

Project Management, reporting, change management, SumTotal Learning Management System, Questionmark Perception, SharePoint, SQL, Business Objects, Oracle, Microsoft Office, WebEx, Web server, HTML, C, Telecommunication, 5ESS, CDMA, Wireless, TCP/IP, UNIX and Linux.

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