System Management
Resume:
Dominic Ayemoba
Brockton, Ma 02301
*********@*****.***
Professional Experience:
I am an experienced System support Tech. I have hands on experience working on providing support to applications and serve as the first point of contact for any computer/system related issue by managing and monitoring the departments reported issues. Review and triage issues and directing the issue to the appropriate resource. Follow-up and document issues to final resolution. Experience working with AS400/ IBM iSeries COBOL, CICS and SolarWinds Orion as well. I have worked with system8 monitor and creating cloud ticketing, creating new user accounts, setting up VPN and resetting any issues on Active Directory. I have strong analytical and problem solving skills to assess the efficiency and effectiveness of the Departments business operations and provide advice on opportunities for improvement.
Robert half: Contract
New Balance, Brighton Landing
Aug 2015 – Dec 2015
System Technician :
Run scheduled batch jobs with scheduling tool, for client business
Serve as the first point of contact for any computer/system related issue by managing and monitoring the departments reported issues. Review and triage issues and directing the issue to the appropriate resource. Follow-up and document issues to final resolution.
configurations and cycles using AS400/ IBM iSeries
Log all help desk interactions and ticketing issues, reviews all requested services with the
customer in order to ensure understanding to SLA agreement. Troubleshooting issues on
the customer’s computers.
Active Directory setting up password and new accounts.
Monitoring complex system and alerting to the specific and right teams at fast pace mode
Using Robot scheduling tools to monitor any regions with run and connectivity issues
Creating and closing issues using CA help desk Ticketing system.
Develop and disseminate technical user Tips and Tricks to educate staff, to address re-occurring issues or improve staff efficiency and maximize the potential of existing technology.
Experience working with media streaming technologies. Also experience working with other rich media technologies (e.g. Adobe Air, Video codecs) including video and audio streaming.
Excellent organizational skills manage day-to day operational tasks and issues. Adeptly to work independently to establish priorities, flexible to accommodate changes in priorities to reflect the needs of the work environment.
Experience with MS SharePoint and web base collaborative applications. Understand and analyze data structures for writing queries using MS Access or MS SQL or other report writing tools, application testing, performing data extractions for reporting. Provides the customer with materials regarding event logs, and company policies as they relate to the customer as well
as demonstrates these skills in order to educate the customer on the use of the equipment and company guidelines.
Provide hands-on support for departmental desktop applications issues reported by end users.
ElizaCorp, Danvers, MA
Nov 2014 – May 2015
NOC Associate
Manage and execute application’s start-up and shut down based on dynamic Schedules.
Generation and management of tasks sheets.
BMC Control-M Workload Automation helps you schedule and monitor complex business processes from one easy-to-use interface using HP OpenView.
Creating JIIRA and Cloud tickets for that failed Jobs and also closing all ticket issues that are resolved using Sale forces ticketing systems for clientele base issues.
Monitoring cloud DMON and Clearing any issues as they occurred and escalate to appropriate team in timely a manners.
System8 Cloud DMON monitoring tools.
Testing new hardware, systems releases, and technologies acceptance tests
Assist with Windows 2003 server administration, managing user accounts on clinical RIS/PACS systems.
Monitor the various computer systems, which may include the use of software monitoring tools. Performs analysis and initiate corrective action for operating problems. Document and track problems to the appropriate designated person in accordance with set procedures.
Managing TELCO bandwidth by supporting complex calling schedules for various apps applications at hourly basis
Monitoring healthiness of system that supports multimodal outreaches
Monitoring multiple platforms that include – but not limited to – cloud based technologies, email channel, and member engagement platform
Experience with desktop operating systems including Windows XP, Windows 7, Windows 8.1
Process file from client on Traffic Watch Monitoring Platforms for any late incoming and outgoing files.
Rebooting of clusters and servers.
Create technical documentation for users.
Knowledge of server hardware and the ability to diagnose and troubleshoot issues.
knowledge of TCP/IP, HTTP, DNS and other protocols
Communication of failures to the specific team and perform the recovery process
Testing of TELCO numbers allocations.
Monitoring Orion (Solar winds) for any server’s spikes and high volume percentages.
Communicating with Windstream on any TELECO issues also coordinate in ticketing opening.
Utilizing Alert Monitoring tools for abnormal job end of Data Warehouse failures.
Monitor and troubleshoot a network environment, including routing equipment, UNIX based operating systems and proprietary software.
Communication with internal groups to report or resolve system related or network issues.
log all help desk interactions
DENTAQUEST Charlestown, MA
July 2008 – Sept 2013
Snr. Technical support specialist 3
Provide operational support in a multi-platform environment (UNIX, WINDOWS
Maintain and manage local printers
Assisting in setup racks and moving servers.
Manage vendor device that supports the Simple Network Management Protocol (SNMP). NNM manages both standard and enterprise-specific Management Information Base (MIB) objects.
Monitor network’s status through mapping interface and the event browser interface.
Monitors both standard and enterprise-specific Management Information Format (MIF) objects, Include new Internet MIBs module.
Collection of resource and performance data from networks, systems, applications and databases.
Synchronized, central data repository to assure accuracy and security.
Validating all schedule and ad hoc events and procedures including transaction recording, file upload/download verification, event Network monitoring etc.
Backing up SolarWinds Orion Database using the SQL Server.
Monitor multiple applications using the NPAS Solarwind system configuration include CPU percentage volume Reduce network outages with affordable, easy-to-use network monitoring software. Network monitoring software with a simple drag-and-drop interface, also monitor traffic volume on the site.
Deactivating license on the original SolarWinds NPM server, and re-activating it on the new SolarWinds NPM server.
Use network monitoring tools like Solarwind monitor system configuration include volume and CPU percentage volume Reduce use of software node with the port mirror also making sure metrics for each computer are recorded also multiple applications using the same NPAS.
Creating a new account ensures that SolarWinds NPM has required access to the migrated database.
Responsible for the installation and maintenance of personal computers, operating systems, peripherals, and the installation of software. Log support data center by upkeep of facility and its content contacting appropriate service personnel as necessary.
Utilize tape management software (CommVault and VERITAS Backup Exec) by performing tape librarian functions.
Implementing Windows 2003 server administration, managing user accounts on clinical RIS/PACS systems.
Provide timely and accurate information to appropriate on call person or staff by notifying them in the event of production abends
Self-motivated and shows ability to manage multiple projects.
Develop departmental direction by providing training to peers and less experience staff and other duties assigned.
Responsible for providing phone support to DentaQuest clients in regards to production issues, technical support questions, installations/upgrades
Provide staffing support during Vacation days off (PTO)
Coordinates with SAN engineering staff to identify disk backup requirement within various SAN technologies(EMC,QUANTUM,EQUILOGIC and NetApps)
Reebok, Canton, MA
May 2007- Mar 2008
Operation Specialist
Provide operational support in a multi-platform environment, Monitoring Operator console Using CA-7 Monitoring tools, run NetBackup’s and Performs VERITAS system Backups using Autosys.
Operate IBM 3900 Laser printers and IBM 3494.
Using Touch paper from internet Explorer to report and do shift turnovers.
Run scheduled batch using CA7 personal scheduler, for client business configurations and cycles. Recognize and describe the features and components of CA-1 Tape Management.
Update all schedule in share point and ticket tracking system too
Perform SLA as required by the company guide line and business procedures
Monitor MVS/CICS applications using Open view system periodically check UNIX system server for successfully completion and backups failures. Using INITIATOR from SDSF screen to see what job are waiting on or processed.
Create backup tape list to be sent offsite for storage purposes – Iron mountain
Run daily check list on all system batch jobs that completed successfully and documents various shift abends and any backup’s failure too. Change dates from TSO screen and prepared schedule run sheet for the following shift (shift turnovers).
Electric Insurance (Contractor), Beverly, MA
June 2006- Dec 2006
Senior Operations Specialist
Operate mainframe including operator console, tape system and high-speed printers. Operational and system administration duties on Systems Servers. Open View Applications, Maintain production schedules, JCL libraries, and File structures. Coordinate with programmers with new platform implementation.
Utilize CA Autosys Job management event-driven schedule for centralized real-time monitoring and programmable tools for error recovery.
Run scheduled batch jobs with scheduling tool CA7, for client business configurations and cycles. Recognize and describe the features and components of CA-1 Tape Management.
Responsible for ensuring all production checklists using TSO and operational documentation are accurate and completed in a timely manner.
Responsible for monitoring print functions, ensuring all hardware systems are monitored and running at peak efficiency.
Submit daily status/shift turnover report to Operations staff at the completion of shift. Continuous learning of new software’s.
Ensure all backup systems are functioning and periodically provide preventative maintenance checks,
Monitors the VMS data backup processes and ensures the appropriate tapes are sent offsite.
Provide infrastructure management solutions using TIVOLI system to optimized policy base security resources and storage management solutions
CICS to perform queries, identify, isolate and resolves issues
Ability to install jobs, monitor system health and maintaining complete, accurate written records
J P Morgan Chase, Boston, MA
Sept 1999-June 2006
Technical Production Administrator
Communicate with system programmers to address server issues, Interacted extensively with outside vendors, mid-level and senior management personnel and resolved problem.
Process and distribute various batch and online reports. Using spoolcom to move orders from print queue to trade desk, Process and distribute various batch and online reports, monitors the on-line network from the command control center.
Scf tool to modify restart and abort line and status orders, HP Tools to Tedit JCLand modify file for the current calendar month
Monitor remote data facilitator (RDF), managed daily computer room operations, Operate mainframe and test new applications for various departments including finding missing reports and addressing hardware issues.
Ensure continuous system availability to front end and backend user / run Qtos and system back-ups, also shipped backup cartridges to offsite storage facility.
Report production failures and escalate to on call person.
Perform daily and weekly backups on Enterprise NT, SQL SERVERS and function as a help desk representative in production control environment and Production Support.
Monitor MVS/CICS applications using Open view system
Basic knowledge of setting up and using lotus notes, strong communication skills, written and verbal.
Conducted FTPs for Chicago board of exchange orders (CBOE); managed specific user issues including late reports, login problems, and FTP server issues Perform system File utility protocol (FUP), process mutual funds when files or orders are inaccurate
Assist with Jr. Network and customer services duties; also perform AS/400 backups.
Recreate reports using Siac Software to send reports through NDM.
Admin tasks on Microsoft servers (setting up user accounts, changing
passwords, monitoring disk space, etc) as required. Installing new PC software and assembling too
Dickinson Direct, Braintree, MA
1993-1999
Computer Operator
Monitor an array of server type platforms (HP, UNIX, LAN/WAN)
Liaison with programmers to coordinate testing of new programs
Monitored and ran backup productions output from IBM mainframe using IBM 3480/3490/9TRACK TAPE DRIVES.
Run daily production volumes, process jobs and print reports
Troubleshoot user system access problems and ensure reliable and secure systems
Siemens laser printers and Xerox cut sheets printers
Process multiple mail streams jobs using JCL to run miscellaneous side stream when job abends.
Create statement tapes that are send to UIS on IBM label tapes, also IRS tapes for printing reports.
Work in conjunction with system programmers and application developers.
Use various tools to boost productivity, also perform operator console support, online interface, including CMS, CICS, VTAM AND ICCF.
Responsible for training and scheduling operational staff assignments.
Mail Technology, Holbrook, MA
1991-1993
Operations system analyst
Performed daily, weekly, and monthly system back-ups using VSAM database and DOS/VSE operating system. Process multiple mainstreams for accounts within deadline.
Process ad mark tapes from various vendors
Monitor operating system and job batch quality controls
Processed jobs, print reports, and troubleshot end users system
Performed nightly backups and ensure user accessibility preserved
Print reports for end users and resolve any end users as400 issues.
Daily and weekly backups on as400
Ensure that system integrity is fast, reliable and secure.
Education
Computer Learning Center, Somerville MA.
Certified computer specialist 1989-1990
Mass Bay Community College, Wellesley MA. 1/91-12/91
Newbury College, Brookline MA. 6/95-12/95
Education and Training Center Tandem Business Unit of Compaq 4/99-10/99
Technical Skills
TNG, INFO PAC, CA1, CA11, CA7 and Net Backups, TCP/IP, Novell, IPX/SPX, Ethernet, VPN: Tandem mainframe/ AS400, HP, UNIX, LAN/WAN, HP/Tandem midrange, Open View Network, also maintaining the use of ticket system: Info job ticket tracker, Monitoring system using prognosis web base System.
TOOLS: MVS/XA 2.2, VM/DOS, DOS/VSE, VMS, JCL, TMS, CICS, NDM,VSAM, FTP, IMS/VS, CA-7, MS OFFICE 2000.2003, SMS, COBOL
Using Altiris ticket tracker for all abend closing
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