IT Applications Manager

Natalie Boling

IT Manager

Contact: 216-***-**** or *****@*****.***

Leadership Skills

IT Manager

Proven ability to lead and motivate high performance teams, prepare project proposals, schedules, and estimates through performance and productivity improvement

Sr. Iteration Manager /Project Manager

Experienced in managing a project team to meet all project deadlines with strong verbal and written communication. Experienced in both waterfall and Agile methodology.

Sr. Business Analysis

Experienced in software analysis with a strong background in web systems and large system conversions.

Software

Business

Microsoft Project, QTP, SQL, HTML 4, Visio, RoboHelp, FrontPage, Dreamweaver, Excel, Access, PowerPoint, NetStudio, Photo Editor, Image Composer, Sharepoint, Guidewire, Documentum, xPression

Operating Systems:

Windows Vista, XP, 98, 7, 8, 8.1, 10,

Office Productivity Tools

Microsoft Office, Microsoft Project, Visio, Microsoft Visual Studio, AppleWorks, Microsoft Works, Open Office, Quicken, QuickBooks, various physical security access software systems.

Additional Expertise

Insurance Experience

21 total years in the Insurance Industry. 16 years in Information Systems. Experience with Underwriting, Claims, and Agent and Commercial systems. Expert with multi-state, multi-tiered policy underwriting.

Training & Instructional Design

Needs analysis, Training design & development, Classroom facilitation and evaluation, CSU Adult Education classes

Quality Assurance

Experienced in software quality assurance with an extensive background in testing complex business applications.

Project and Program Management

Multiple years of project and program management covering the entire life cycle from architectural system design to customer review and acceptance after installation and support.

Education

1987-1991 Cleveland State University-Cleveland, Ohio

B.A., Psychology.

1983-1987 Brecksville-Broadview Hts HS Brecksville, Ohio

PROFESSIONAL SUMMARY

Over 15 years of Information Technology experience in the Medium and Enterprise environments. Senior level administrator with progressive management responsibilities. Experience in large scale, multi-million dollar project planning, installations, development of standards and directions, employee and vendor management. Skilled in Security, Disaster Recovery development and testing.

EXPERIENCE

2010-Present Western Reserve Group Wooster, Ohio

QA Manager

Manage a group of 9 onshore and 10 offshore Quality Assurance Analysts

Conduct one on one sessions bi-weekly with each team member

Coordinates team meetings with the offshore team to ensure proper communication within projects

Responsible for the recruitment, hiring, training, mentoring, retention and development of team and IT support staff

Responsible to staff and assist IT projects with Quality Assurance testers

Deliver project status on a weekly basis

Report weekly metrics to program managers

Assist in the enforcement of project deadlines and schedules

Manages resources according to project schedule

IT Applications Manager – Shared Services

Manage a Shared Services team consisting of Business Analysts and Applications Developers / Architects

Manages multiple development projects and teams

Provides application support functions

Conduct one on one sessions bi-weekly with each team member

Write mid-year and end of year evaluations

Project Owner and Project Manager of Application Services and Infrastructure projects

Deliver project status on a weekly basis

Manage resources and scope for assigned projects

Manage a core team of professionals to coordinate IT projects

Responsible for the recruitment, hiring, training, mentoring, retention and development of team and IT support staff

Project Manager for the implementation of the BillingCenter for our new Guidewire application using the agile methodology.

Sr. Iteration Manager/Project Manager

Manage both Infrastructure and Application projects

Manage scope schedule and cost of several Integrated Services installation and upgrade project simultaneously

Iteration Manager for a project team of fifteen (15) to implement a new software application using agile methodologies

Served as the single point of contact for all project stakeholders including external

customers, sales, third party vendors, and internal subject matter expert resources

Creating and maintaining project plans

Facilitates daily meetings for status reporting

Facilitates bi-weekly meetings for planning and organizing developer work

Report weekly metrics to program managers

Work closely with Business sponsors to meet business objectives

Facilitates project estimating meetings with developers

Creates Implementation plans for releases into production

Assist in the enforcement of project deadlines and schedules

Manages resources according to project schedule

Works closely with the client to communicate project status to resolve any issues or roadblocks

2008-2010 LeanDog, Inc. Cleveland, Ohio

*Contractor for Western Reserve Group Wooster, Ohio

Iteration Manager/Project Manager

Iteration Manager for a project team of fifteen (15) to implement a new software application using agile methodologies

Facilitates daily meetings for status reporting

Facilitates bi-weekly meetings for planning and organizing developer work

Report weekly metrics to program managers

Work closely with Business sponsors to meet business objectives

Facilitates project estimating meetings with developers

Creates Implementation plans for releases into production

Works closely with several internal customers as well as external vendors

Senior Business Analyst

Designs prototypes, workflows, and business rules to match customer needs

Aids in the functional and regression testing of systems developed by team prior to implementation

Creates end user training materials

Facilitates training for the end users

Maintains business requirements and documentation

Works directly with team of 9 programmers interpreting customer requirements

Facilitates team meetings and negotiate conflicting priorities.

Work with the Quality Assurance Analysts on bugs and defects and provide feedback to the programmers of system constraints and solutions.

Liaison between several internal departments and IT

Quality Assurance Lead

Tests the Commercial Auto product on their new AQS system

Writes manual and automated test plans

Creates Testing matrix for regression testing

Worked in a timely and efficient manner to achieve the project deadline

Worked independently and as a team to meet our goals.

Helps create and facilitate end user training

Works closely with the Business Analyst and the Developers for testing strategy

Documents all application defects and facilitates meetings to review all defects

2006–2008 Nationwide Insurance Mayfield, Ohio

Senior Business Analyst

Customer proxy on a software development team utilizing Agile methodologies. Team is considered the model for Agile development at Nationwide Insurance.

Performed GAP analysis on business processes to determine customer need

Utilized Agile methods to break large, complex projects into effective story card backlogs. Projects spanned Claims and Policy processing systems.

Worked directly with team of 16 programmers interpreting customer requirements

Designed user screens, workflows, and business rules to match customer needs

Aided in the functional and regression testing of systems developed by team prior to implementation

Vendor liaison for integration projects involving exterior systems

Facilitate team meetings and negotiate conflicting priorities.

Coached other analysts and customers helping them move from traditional IT practices to Agile methodologies

1999–2006 Bristol West Insurance Independence, Ohio

Business Analyst Liaison between Product and IT

Responsible for managing the state conversions while in development and QA which involves numerous states at one time.

Work with programmers for system implementations based on Product and state compliances.

Implementing and creating all global enhancements in OneStep for all state conversions. Then coordinating all the enhancements into future rate revisions for current OneStep states

Work with the Quality Assurance Analysts on bugs and defects and provide feedback to the programmers of system constraints and solutions.

Coordinate meetings on all platforms for rate revisions and projects; this does include short meetings for programmer specifics and understanding

Quality Assurance Analyst

Tested the Point of Sale systems.

Created and completed test plans for the revision or project assigned to me.

Made improvements to the test plans to be more specific and detailed for other departments to review.

Worked independently and as a team to meet our quarterly goals.

Operations Trainer

Facilitated Application, Billing and Endorsement classes for New Hires

Created interactive classes for Endorsements, Billing and Customer Service which involved designing and creating all classroom materials and job aides

Helped to create our web application InfoXchange for our Policy Services department

Worked closely with supervisors to enhance the customer service skills for their teams.

Worked one on one with CSR’s after audits to improve their customer service skills

Audited recorded phone calls and gave feedback to the CSR’s

Developed Training materials and tools for the Customer Service Representatives

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