IT Manager

Lacy Patrick Lett

**** ******** ***, ***** ****, TX. 78664 ● (C) 512-***-**** ● *********@*****.***

Information Technology Professional

System Administration Network Infrastructure IT Management Troubleshooting

Information Technology Professional with 19+ years of experience. Focus on project management, server/network setup and administration (IIS, Exchange, SQL, File Sharing). Despite this focus, I also believe in not asking someone to do something I wouldn’t do myself, so I like to get in and participate in the day-to-day work. Expertise in SAN and clustering configurations, product evaluation/testing, and troubleshooting hardware/software problems. Proven experience managing server rooms, networks, desktop support, and computer labs in enterprise production environments and experience setting up and managing Microsoft Windows domains, including DNS infrastructure and group policy management.

Administers DHCP, DNS, and Wins environment infrastructure for 17 class C subnets covering 300 faculty/staff, 300 lab computers, and 70+ servers.

Created McCombs.utexas.edu Microsoft Windows Domain; by consolidating and simplifying operations reduced help desk requests by 30%.

Deploys, configures, and manages McCombs School of Business network infrastructure; upgraded network from 10/100 mbps to 100/1000 mbps speeds.

Manages 160 seat Millennium Lab and early Behavioral Research Lab environment providing stable learning environment for 7,000+ students

Implemented first Ghost imaging solution for computer labs providing fast and consistent way to manage software on 300 lab computers.

Managed rollout of early student laptop initiative of 500 Dell laptops with School of Business software offering for MBAs.

Qualified Landmark Team Management and Leadership Program graduate.

Skills

Project Management

Scheduling

Server/Network Setup

Server/Desktop Administration

Product Evaluation & Testing

Troubleshooting

Enterprise Production Environments

Microsoft Windows Domains

Computer Labs

DNS Infrastructure

Group Policy Management.

Experience

IT Manager – McCombs School of Business 12/2004 – 08/2015

Provides project management support for major projects including multiple technology room remodels.

Managed McCombs Lab Team of 7 full time employees, 50+ student lab proctors, and $300K+ annual budget.

Oversaw seamless rollout of complete Windows 7 system upgrade to all 300 computers in labs.

Rolled out building wide printing system for 7,000+ users; Pharos print server system with account database keeping track of free 200 pages per student print limit.

Responsible for maintaining high performance of systems including performance monitoring and tuning.

Managed security solutions including physical equipment modifications and evaluation of anti-virus software and OS/Application software security settings for network security.

Evaluated hardware for functionality, speed, capacity, and longevity; evaluated faculty requested software applications for compatibility, network security, ease of deployment and administration.

Responsible for multiple remodel and upgrade projects including scheduling, managing contractors, coordinating with outside parties, and directing employees; ensured all projects were completed by deadlines.

Trained staff and lab proctors on job duties, department policies, and technical knowledge in order to better serve faculty and lab users.

Managed lab virtualization offerings; included cloud based access to 10+ business software offerings and VMWare lab computer image.

Provided management and support for 100+ checkout laptops for use in classes when teaching labs are unavailable.

Setup security door access system for 200 seat student study room; managed access and permissions.

Acting Assistant Director – McCombs School of Business 03/2004 – 11/2004

Selected to fill position when Director took leave of absence; responsible for developing departmental policy and communicating policy to employees.

Managed department budget of $4M+, 49 full time staff, and 50+ student workers; established policies on flexible work hours, security and equipment checkout policies, support policies, and student offerings.

Wrote yearly vision plans for department; wrote grant proposals bringing in $400K+ in funding per year.

Worked with faculty to overcome technology issues; oversaw training and support for transition to Blackberry Enterprise Server to streamline email availability outside of office.

Sr. Network Analyst – McCombs School of Business 04/2000 – 02/2004

Provided project management support for major projects including rollout a building network upgrade.

Created McCombs Windows domain; included planning and coordination with campus networking for DNS implementation, migration of computers, user account data and file security, creation of domain roles, OUs, and GPOs.

Upgraded old shared 10/100 mbps network to switched 10/100 mbps network with gigabit network feeds to the router.

Managed and supported Network, Server, and Lab Teams.

Deployed, configured, and monitored server and Dell SAN fibre-channel storage hardware and software.

Implemented, and managed network and server infrastructures; including fibre-channel SAN storage fabric and connection of email, database, and file storage clusters to SAN.

Evaluated hardware, software, application, and security solutions including IPS solutions.

Planned and managed backup infrastructure of servers and services.

Responsible for inventory control tracking system for 900+ items; successfully tracked items with less than 0.25% loss rate resulting in budget savings for department.

Network Analyst – McCombs School of Business 09/1998 – 03/2000

Provided project management support for server and network projects.

Implemented and provided troubleshooting of network and server infrastructure.

Configured and troubleshot network switches, computers, and devices connected to the network.

Created software images for student notebook program and computer labs.

Education & Training

B.S. Aerospace Engineering - University of Texas at Austin

Landmark – Team Management and Leadership Program (TMLP)

Rigorous, year-long advanced training program for graduates of Advanced Communication Program.

Works with teams to plan and produce Communication Courses; includes group registration, facility and media setup, and moderating courses.

Certifications: Microsoft Certified Systems Engineer, Cisco CCNA, VMware ESX Server, and CISSP

Technical Skills

Windows Domains, DNS, Windows GPOs, Exchange, SQL, IIS, File Sharing and Permissions, SAN and clustering configurations

Linda.com excel module completions, VB programming experience

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