Customer Service Representative

Emaly Donohue

***** *. *********** ****

Chelsea, MI 48118

Phone: 734-***-****

Email: **********@*******.***

Employment

**/**- ******* ***** **** Athletic – Ann Arbor, MI

Customer Service Representative/Account Manager

Responsibilities include but not limited to:

Entering orders via telephone, fax and e-mail

Direct contact for multiple clients and dealers

Telephone/Switchboard operation

Scanning, faxing and matching art work and work orders

Creating and maintaining order spreadsheets for order tracking

Sales of wrestling and officials apparel

Collecting and applying payments and purchase orders

10/10 - 07/11 Forge Industrial Staffing- Norton Shores, MI

Service Coordinator. Responsibilities include but not limited to:

Daily contact and correspondence with clients

Recruiting and dispatching service associates

Conducting orientations and interviews

Entering, checking and organizing applications and job orders

Clerical duties such as answering phones, distributing checks, scanning, faxing, copying, filing etc.

08/07 - 05/10 Sylvan Learning Center- Ann Arbor, MI

Instructor’s Assistant. Responsibilities include Secretary/ Clerical duties such as:

Answering and directing phone calls

Adjusting student schedules

Taking payments

Creating and maintaining bulletin boards and special events

Maintaining the instruction and reception area

Assist the instructors

05/01 - 06/07 Children’s Services Department, Dexter Public Schools- Dexter, MI

Site Supervisor. Provided care for children in grades K-6. Responsibilities included:

Plan and execute monthly activity calendars

Create and maintain supply lists and request forms.

Interacting with parents, children, and school staff on a regular basis

Follow the qualifications of the State of Michigan Office of Child Care Licensing.

Camp Dexter Program: creating weekly themes with activities, supervising children during field trips and free time activities.

Qualifications

Great Organization Skills

Excellent Phone Etiquette

Team Oriented

Excellent Communication Skills

Hard Worker

Computer skills

Microsoft Office (including Word, Excel, Access, Power Point, Outlook, and Publisher)

Simplicity

People Net

Internet

SalesPad

Knowledgeable in most office equipment

Education

2009 Graduate of Washtenaw Community College, Associate of Business

2006 Graduate of Washtenaw Community College, Associate Degree of Math and Natural Science

2009 Graduate of Washtenaw Community College, Associate Degree of Science

2009 Certificate of MACRO in Liberal Arts

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