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Customer Service Assistant

Florida, United States
December 30, 2015

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Florida State University, Tallahassee FL Fall 2015

Bachelor of Science: Retail Merchandising & Product Development

Business Minor

Work Experience

Fashion Snoops, Trend Forecast Intern, New York, NY 10/15- 12/15

Identified trends within seres of photos

Conducted image research for several different trends

Refined Photoshop skills through the creation of trend and mood boards

Developed copywriting skills

Dillard’s, Executive Buying Intern, St. Petersburg, FL 06/15-08/15

Gained insight of the corporate retail industry through working directly with buyers and assistant buyers

Experienced the process of buying from identifying trends, to meeting with vendors and choosing products

Developed retail math acumen by identifying: sell through percentages, gross margins, and various other selling trends.

Gained store managerial experience through shadowing store managers and assistant managers

Jackie B Showroom, Showroom Intern, Los Angeles, CA 05/14-06/14

Familiarized myself in the workings of corporate retail through interaction with manufacturers and buyers

Offered assistance in writing up product orders

Maintained the appearance and organization of the showroom

Florida State University, Library Undergraduate Services Student Assistant, Tallahassee, FL 09/13- 10/15

Address questions asked by patrons about library services

Inform patrons of activities going on and ran by the library

Strengthen Customer Service Skills through interaction with a diverse group of patrons

Oppenheim Research, Research Interviewer, Tallahassee, FL 07/13- 05/15

Gained exposure to market research

Conduct various surveys over the phone

Develop Interpersonal and Customer Service Skills through interviewing

Develop resiliency and patience through handling rude or uncooperative clients

Florida State University, Dean of Students Student Assistant, Tallahassee, FL 09/12-12/12

Served as the first point of interaction when students, parents and other faculty came in the office

Personally assisted students who came to the campus food pantry

Answered incoming calls and directed callers to the correct point of contact

Acquired proficiency in Excel by developing a computer database for students’ absences over a period of five years

Abercrombie & Fitch, Model (Sales Associate), Tampa FL 04/11-08/11

Assisted customers with fashion advice.

Familiarized myself on how to use the cash register and assisted customers upon checking out

Arranged and organized the clothes on the store floor

Learned to multi-task in a fast paced environment

Campus Involvement

Florida State University 66th Student Senate, Student Senator, Tallahassee, FL 03/14-04/15

Florida State University, Diverse World Fashion, Advertising Director, Tallahassee, FL 03/14-03/15

Florida State University, Black Retail Action Group, Historian, Tallahassee, FL 09/11-05/12

Florida State University, African Students Association, Chair of Public Relations, Tallahassee, FL 09/11-05/12

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