Customer Service Engineer

Michael Alder

Hillsboro, OR ● 971-***-**** ● *******@*****.***

Dedicated Developer offering 6 years of experience in web development with 2 years of experience in C#/MVC4 application design. Experience includes Javascript, Ajax, JQuery, Visual Basic, and HTML5. Holds an Associate degree in Electronics Technology; currently pursuing Bachelor degree in Computer Science. Additional core competencies include:

Software Development Life Cycle ● Requirement Gathering ● Design & Development ● Deployment

Debugging & Troubleshooting ● End User Documentation

Acceptance/Functional Testing ● SQL Server Analysis/Reporting/Integration ● Problem Solving ● Communication

Career History

Intel Corporation 2005 to Present

Manufacturing Technician, Technology Manufacturing Group: Facilitated software testing and data analysis. Managed parts ordering and inventory management. Served as a Level II process operations technician, optimizing processes to increase performance and productivity. Performed preventative maintenance and tool fault recovery. Served as a peer trainer, training, developing, and mentoring new or less experienced technicians. Focused on safety as a member of the Safety Team. Utilized communication, documentation, and team collaboration skills.

Key Contributions:

Awarded a divisional recognition award for creating and delivering a BKM presentation on defect classification for Endura tools, enabling technicians to become more knowledgeable and aware of troubleshooting defect issues.

Selected to complete new training first in order to be able to help train and mentor team members.

Served as Peer Trainer for new technicians working in thin films area.

Contributed to the development and implementation of process improvements.

Volunteered at safety fairs to ensure safety and quality.

Sensormatic Hawaii 2004 to 2005

Systems Engineer: Managed engineer access control badge systems. Configured access server databases to optimize security systems for hospitals, power plans, shopping centers, and other locations. Installed and resolved issues with security camera systems. Programmed digital video recorders. Conducted training courses for customer’s staff on proper equipment usage. Maintained parts inventory. Performed system networking, software installation, and system programming based on customer’s specific requirements.

Key Contributions:

Managed service contracts for large surveillance systems at military bases and hospitals.

Collaborated on a project to install 45 camera and access control system at a large Honolulu mall.

Boosted revenue by promoting company services and providing exceptional customer service.

Ensured excellent customer satisfaction, leveraging repeat and referral business opportunities.

Education

Bachelor of Science, Computer Science (In Progress)

Associate of Applied Science, Electronics Technology, Heald College of Business & Technology

Certifications: ASP.NET; C#

Technical Skills

ASP.NET, C#, .NET Framework, .NET Architecture, Visual Basic, PHP, MySQL, JQuery, HTML5, CSS#, Javascript, Adobe CS6, Photoshop, Visual Studio, MS Windows, UNIX

Projects

Currently working on a MVC4 web application using Visual Studio 2013, C#, Razor,

HTML5, CSS3, JQuery and Ajax. Designed to socially connect members and provide a forum for members to swap secrets, best practices also upload profile and various images. It will also provide a blog/forum to post messages to other members. I have done all design, testing, debugging, database and file management to date.

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