Customer Service Manager
Resume:
LIJUMOL
Mobile:
E-mail:
*******@*****.***
Postal Address:
Kerala,
India.
Career Objective
Seeking a position in Customer Service.
Career Profile
Latest 1 year experience in HDFC Bank Ltd.
4 years experience in KPO firms.
Skilled in MS Office, Internet.
2yrs experience as Team Leader.
Career Experience
2012 – 2013
HDFC Bank Ltd
[(One of the largest private sector banks for distribution of financial products and services), Cochin, Kerala].
Service Desk
1st time in Pan India lead updation is centralized at a single desk in Cochin, for Emerging Markets (for PL & BL of HDFC Bank) and follow-up on the same.
Self-sourcing the inbound leads from LTS, for South India,
which includes Karnataka, Andra Pradesh, Tamil Nadu and Kerala.
Eligiblity of the desired prospects are checked (according to product norms), appointment-fixed and forwarded to the concerned location’s SMs by EOD for fulfillment of loan.
Solving customer queries, explain the products and services, thereby establishing good relationship with internal and external prospects.
2008 – 2010
Williams Lea (India) Pvt. Ltd., Kakkanad, Kerala
[Williams Lea is a global Business Process Outsourcing company, specializing in Corporate Information Solutions (CIS). It has outsourced groups which do Presentation Services.]
Presentation Specialist
Providing Presentation Services to Clients who are global Investment Banks.
Analyzing the layout and processing the job in a good-looking layout, which is common for that particular Client.
Creating and updating charts in MS Excel fulfilling the Client’s objectives.
Produce flow charts, presentations, and other documents as requested.
Handle sensitive and/or confidential documents and information.
Communicate with Manager and Client on job or deadline issues.
2006 – 2008
L.J. Group, Tripunithura, Kerala
[A private BPO firm providing KPO works like ‘Title Insurance’]
(Company is closed.)
Project Lead
Downloading and uploading of orders.
Dispatching of software output by EOD.
Providing training for the new comers.
Discuss the feedback with the operators after chatting with the Clients.
Educational Qualifications
Stream – Year of passing
Institution/University
Marks M.Sc. IT –
2005
S.S.College, Poothotta/
M.G.University, Kottayam
80%
B.Sc. Physics –
2003
St. Xaviers College for Women, Aluva/
M.G.University, Kottayam
78%
Plus 2 –
2000
St. Marys H.S.S, Morakkala/
Government of Kerala, Board of Higher Secondary Examination
78%
SSLC –
1998
M.A.M.E.M.H.S, Puthencruz/
Board of Public Examinations, Kerala.
81%
Computer Expertise
MS Office (MS Word, MS Excel, MS PowerPoint), Internet
Certifications
Grade
Certificate Course on Computer Concepts (CCC)
DOEACC Society
B (65% – 74%)
“Business Professional Programmer”
DOEACC Society’s “O”LEVEL (2002 – 2003)
C (55% – 64%)
Personal Information
Gender
Female
Date of birth
20-February-1982
Marital status
Married
Nationality
Indian
Languages known
English, Hindi, Malayalam.
Hobbies
Pencil sketching, Reading.
References
Available upon request.
Contact this candidate