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Customer Service Manager

Location:
Kerala, India
Posted:
December 30, 2015

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Resume:

LIJUMOL

Mobile:

E-mail:

+91-894*******

acsygp@r.postjobfree.com

Postal Address:

Kerala,

India.

Career Objective

Seeking a position in Customer Service.

Career Profile

Latest 1 year experience in HDFC Bank Ltd.

4 years experience in KPO firms.

Skilled in MS Office, Internet.

2yrs experience as Team Leader.

Career Experience

2012 – 2013

HDFC Bank Ltd

[(One of the largest private sector banks for distribution of financial products and services), Cochin, Kerala].

Service Desk

1st time in Pan India lead updation is centralized at a single desk in Cochin, for Emerging Markets (for PL & BL of HDFC Bank) and follow-up on the same.

Self-sourcing the inbound leads from LTS, for South India,

which includes Karnataka, Andra Pradesh, Tamil Nadu and Kerala.

Eligiblity of the desired prospects are checked (according to product norms), appointment-fixed and forwarded to the concerned location’s SMs by EOD for fulfillment of loan.

Solving customer queries, explain the products and services, thereby establishing good relationship with internal and external prospects.

2008 – 2010

Williams Lea (India) Pvt. Ltd., Kakkanad, Kerala

[Williams Lea is a global Business Process Outsourcing company, specializing in Corporate Information Solutions (CIS). It has outsourced groups which do Presentation Services.]

Presentation Specialist

Providing Presentation Services to Clients who are global Investment Banks.

Analyzing the layout and processing the job in a good-looking layout, which is common for that particular Client.

Creating and updating charts in MS Excel fulfilling the Client’s objectives.

Produce flow charts, presentations, and other documents as requested.

Handle sensitive and/or confidential documents and information.

Communicate with Manager and Client on job or deadline issues.

2006 – 2008

L.J. Group, Tripunithura, Kerala

[A private BPO firm providing KPO works like ‘Title Insurance’]

(Company is closed.)

Project Lead

Downloading and uploading of orders.

Dispatching of software output by EOD.

Providing training for the new comers.

Discuss the feedback with the operators after chatting with the Clients.

Educational Qualifications

Stream – Year of passing

Institution/University

Marks M.Sc. IT –

2005

S.S.College, Poothotta/

M.G.University, Kottayam

80%

B.Sc. Physics –

2003

St. Xaviers College for Women, Aluva/

M.G.University, Kottayam

78%

Plus 2 –

2000

St. Marys H.S.S, Morakkala/

Government of Kerala, Board of Higher Secondary Examination

78%

SSLC –

1998

M.A.M.E.M.H.S, Puthencruz/

Board of Public Examinations, Kerala.

81%

Computer Expertise

MS Office (MS Word, MS Excel, MS PowerPoint), Internet

Certifications

Grade

Certificate Course on Computer Concepts (CCC)

DOEACC Society

B (65% – 74%)

“Business Professional Programmer”

DOEACC Society’s “O”LEVEL (2002 – 2003)

C (55% – 64%)

Personal Information

Gender

Female

Date of birth

20-February-1982

Marital status

Married

Nationality

Indian

Languages known

English, Hindi, Malayalam.

Hobbies

Pencil sketching, Reading.

References

Available upon request.



Contact this candidate