Seeking a position in Customer Service.
Latest 1 year experience in HDFC Bank Ltd.
4 years experience in KPO firms.
Skilled in MS Office, Internet.
2yrs experience as Team Leader.
2012 – 2013
HDFC Bank Ltd
[(One of the largest private sector banks for distribution of financial products and services), Cochin, Kerala].
1st time in Pan India lead updation is centralized at a single desk in Cochin, for Emerging Markets (for PL & BL of HDFC Bank) and follow-up on the same.
Self-sourcing the inbound leads from LTS, for South India,
which includes Karnataka, Andra Pradesh, Tamil Nadu and Kerala.
Eligiblity of the desired prospects are checked (according to product norms), appointment-fixed and forwarded to the concerned location’s SMs by EOD for fulfillment of loan.
Solving customer queries, explain the products and services, thereby establishing good relationship with internal and external prospects.
2008 – 2010
Williams Lea (India) Pvt. Ltd., Kakkanad, Kerala
[Williams Lea is a global Business Process Outsourcing company, specializing in Corporate Information Solutions (CIS). It has outsourced groups which do Presentation Services.]
Providing Presentation Services to Clients who are global Investment Banks.
Analyzing the layout and processing the job in a good-looking layout, which is common for that particular Client.
Creating and updating charts in MS Excel fulfilling the Client’s objectives.
Produce flow charts, presentations, and other documents as requested.
Handle sensitive and/or confidential documents and information.
Communicate with Manager and Client on job or deadline issues.
2006 – 2008
L.J. Group, Tripunithura, Kerala
[A private BPO firm providing KPO works like ‘Title Insurance’]
(Company is closed.)
Downloading and uploading of orders.
Dispatching of software output by EOD.
Providing training for the new comers.
Discuss the feedback with the operators after chatting with the Clients.
Stream – Year of passing
Marks M.Sc. IT –
B.Sc. Physics –
St. Xaviers College for Women, Aluva/
Plus 2 –
St. Marys H.S.S, Morakkala/
Government of Kerala, Board of Higher Secondary Examination
Board of Public Examinations, Kerala.
MS Office (MS Word, MS Excel, MS PowerPoint), Internet
Certificate Course on Computer Concepts (CCC)
B (65% – 74%)
“Business Professional Programmer”
DOEACC Society’s “O”LEVEL (2002 – 2003)
C (55% – 64%)
Date of birth
English, Hindi, Malayalam.
Pencil sketching, Reading.
Available upon request.