Kenneth W. Cooper
To obtain an IT Management position where I can utilize and continue to develop my leadership and communication skills, diverse technology experience, natural troubleshooting abilities, and 23 year proven track record of engineering and implementing creative solutions to difficult problems faced by businesses in an increasingly technology-driven world.
Summary of Qualifications
An innovative and highly self-motivated Systems Engineer with thirteen years of full-time and ten years of part-time experience managing IT resources as well as engineering and deploying an extremely diverse array of technology solutions at the personal, small business, and enterprise levels.
Network Engineering and Administration
Windows, Linux, and Mac OSX Development, Implementation, and Administration
Active Directory Engineering and Administration
Remote Desktop Services
Thin Client Deployment and Management
Point of Sale Engineering and Deployment
Server Design and Construction
Disaster Recovery Planning
Google Apps for Business
Microsoft Office 365
Security Camera Systems
Parking Control Systems
Industrial Water Purification Systems
Industrial Machinery Repair
General Office Skills
Teamwork Retail Point of Sale Clearwater, FL
E-Commerce Manager 2015
Teamwork Retail is a cloud & mobile POS/Retail Management Solution for growing retailers requiring a true omni-channel solution. As Project Manager over e-Commerce integrations I oversaw all tasks related to integrating our clients’ new or existing e-commerce websites with the Teamwork Retail Management System. To this end I was responsible for:
Gathering and understanding the integration requirements of clients and designing custom solutions to fulfill those requirements.
Coordinating multi-company and multi-national development teams to facilitate fully customized integrations.
Supporting our clients’ website developers to ensure successful implementation of Teamwork solutions.
Providing technical support for all aspects of e-commerce integrations with Teamwork software.
Ole Smoky Distillery Gatlinburg, TN
IT Director 2012 - 2015
Since the company was founded in 2010 I engineered, implemented, and oversaw all IT operations, initially as an independent contractor (see “Rock Creek Technologies” below), then becoming full-time IT Director in 2012. Although the majority of the IT workload fell to me, I also coordinated the efforts of employees and independent contractors to build a stable and dependable server and network infrastructure from the ground up for one of the fastest growing businesses in East Tennessee. My responsibilities and accomplishments included:
•Selecting and purchasing all technology-related hardware and software with a budget that has largely been entrusted to my discretion.
•Engineering and deploying a centrally managed, multi-campus wired and wireless network to securely interconnect all the company's facilities spread throughout Sevier County, TN and Los Angeles, CA including firewall design, hardware installation and configuration, network cabling, and VPN tunneling.
•Designing, deploying, and maintaining Point of Sale systems capable of handling the extreme volume of the most visited distillery in the United States.
•Making all telecommunications decisions.
•Selecting, deploying, and managing telephone systems.
•Designing, building, and integrating a redundant and secure virtualized server environment based on VMware ESXi and vSphere.
•Engineering, configuring, deploying, and administering dozens of Windows and Linux servers to host Active Directory, DHCP, DNS, IIS, FTP, File and Print Services, Remote Desktop Services, Microsoft SQL Server, and Wi-Fi management.
•Conducting a zero-downtime migration to Google Apps for Business, providing staff training, and managing 90+ accounts.
•Purchasing, configuring, and maintaining all computers and mobile devices for a nationally distributed staff of nearly 300 employees.
•Designing and installing a fully automated, fee-based parking system with integrated pay stations and gate vending, and the option to add differential counting in the future.
•Troubleshooting and repairing the high-speed bottling and labeling machines.
•Working closely with third-party engineers to design, install, and maintain an industrial reverse osmosis water purification system.
Rock Creek Technologies Sevierville, TN
Owner/Systems Engineer 2007 – 2015
As a provider of comprehensive IT solutions for small businesses throughout East Tennessee, I strove to be flexible and responsive to the needs of my customers. In this effort, I worked alone and with other sub-contractors to provide a very wide range of services such as:
Helping companies with functional IT already in place to cut costs and maximize the use of their existing resources.
Engineering complete solutions to help new businesses get started on a strong, flexible IT footing.
Creating and implementing plans for businesses that have outgrown their existing infrastructure to migrate seamlessly into the next phase of their business growth.
Developing affordable ways to implement enterprise-class IT concepts into small businesses with limited resources.
Designing, deploying, and validating backup and recovery solutions and disaster recovery plans.
Selecting, configuring, integrating, maintaining, and repairing peripherals, mobile devices, PC’s, servers, and telephone systems.
Engineering and installing complete Point of Sale systems.
Building highly reliable and secure servers and networks.
Designing and deploying centrally managed large-campus and multi-campus wireless networks.
Selecting and installing telecommunications services.
Installing and repairing residential security gates and camera systems.
Empowering Technologies, Inc. Edwardsville, IL
Manager/System Administrator 2002 – 2007
As the only employee (besides the owner) of a medium-sized ISP and IT solutions provider in the Metro-East St. Louis area, I served in many roles including network administrator, systems integrator, business manager, customer service, and senior technical support specialist. My responsibilities and accomplishments included:
•Managing a network consisting of Windows, Mac OS, Linux, and BSD-based servers and workstations.
•Building hundreds and repairing thousands of PC’s and SOHO servers specializing in techniques that do not result in data loss.
•Engineering and deploying local and wide area networks including cabling, installing hardware, and configuring all networked equipment for home and small business clients.
•Providing advanced technical support for nearly 2,000 web-hosting, e-mail hosting, dial-up, ISDN, ADSL, T1, and fixed wireless broadband clients.
•Designing, building and deploying Windows and Linux-based Radius, DHCP, DNS, POP3, IMAP, SMTP, Apache, IIS, and Terminal Servers to create redundancy as well as to upgrade the company’s aging infrastructure.
•Designing, building, and maintaining an 802.11a/b/g outdoor wireless network to provide broadband Internet access to clients throughout Madison County, Illinois.
Various Arkansas & Missouri
Computer/Network Technician 1992 - 2002
As an apprentice, in temporary positions, or as a part-time independent contractor, I worked as a PC and network technician for several businesses and individuals while attending college or working bi-vocationally. My primary rolls included:
•Building custom PC's and SOHO servers specializing in designing systems with maximum reliability, performance, and future upgradeability.
•Installing and upgrading a wide variety of computer peripherals and office equipment such as printers, copiers, scanners, fax machines, PC's, and servers.
•Troubleshooting and repairing hardware and software issues on PC's and servers.
•Installing, upgrading, and configuring all versions of Windows operating systems as well as a wide variety of popular and proprietary software packages.
•Engineering and deploying home and small business networks.
•Training clients in proper use of equipment and software.
Boy Scouts of America Forrest City, AR
District Executive 1997-2001
As the Executive over the Delta District of the Eastern Arkansas Area Council of the BSA my responsibilities and notable accomplishments included:
Starting new units and providing support and training for existing units.
Managing all district operations, youth activities, fundraising efforts, and public relations.
•Recruiting and training all district-level volunteers.
•Orchestrating the first successful Boy Scout fundraiser in my district in more than a decade raising nearly $14,000 in a single event.
•Achieving a 14.2% increase in number of units and a 10% increase in number of registered youth during first year of employment.
•Receiving the Southern Region’s "Most Valuable Player" Award for 1998.
Arkansas State University Jonesboro, AR
Bachelor of Arts in English December 1997
•Cumulative GPA of 3.5 out of 4
•Trustees Scholar and Arkansas Academic Challenge Scholar
•Graduated with University Honors