Sales Customer Support

Priyali S. Korgaonkar

B-***, Jayashree CHS, Chikuwadi,

Shimpoli Village, Borivali (West)

Mumbai : 400092, India

Phone : +91-022-********, Mobile : 986-***-****

E-Mail : *******.**********@**********.***

BRIEF OVERVIEW

Experience of 1 year in Production and Quality control

Experience of 1 year in teaching field for undergraduate level

Experience of 4 years in Customer Support and conducting Training in a diagnostic company

PROFESSIONAL EXPERIENCE

Vishat Diagnostic Pvt Ltd, Mumbai April 2012 – June 2012

Designation – Customer Support Executive

Work profile

Preparing P.O. & follow up with principal companies for the same

Maintaining record of return goods & pending orders

Follow up with customers for the pending orders

Processing customer orders

CRIL, Mumbai August 2011 – December 2011

Designation – Executive Sales coordinator

Work profile

Verification and Processing of orders in SAP

Preparing proforma invoices and delivery orders

Preparing of daily and monthly MIS reports

Follow up for outstanding payments

HDFC Standard Life Insurance Ltd, Mumbai March 2010 – September 2010

Designation – Claims assessor

Work profile

Settling claims within given TAT

Preparing daily MIS

Follow up with investigation & branches for claim cases

Accurex Biomedical Pvt Ltd, Mumbai August 2003 – June 2007

Designation – Customer Support Manager

Work profile

Handling distributor queries and settling their claims as per company guidelines

Conducting Technical Training Program for new recruits & existing sales staff.

Carrying out the monthly sales analysis of product groups.

Performing Q.A. analysis of returned complaint goods.

Handling complaints and technical queries of customers

Working as a primary interface between customers and the manufacturing department.

Keeping track of new complaints arising in the market.

Modern College, Pune July 2002 – April 2003

Designation - Lecturer

Work profile

Conducted lectures and practical on General Microbiology, Biochemistry and Microbial

genetics for F.Y. BSc, S.Y. BSc and T.Y. BSc classes.

PolChem India, Pirangut, Pune Feb 2000 – July 2000

Designation – Quality Control Officer

Work profile

Work involved performing Q.A. analysis of raw materials used for production of poultry

Disinfectants.

Performing Microbial Analysis of Final Products.

Scaling up of yeast culture for production of poultry feed.

Hoechst Roussel, Wagholi, Pune July1999– Nov 1999

Designation – Tissue Culture Technician

Work profile

Maintaining and growing different cell lines such as MDBK, Vero, etc.

Performing primary Pig and Lamb kidney cell culture

Maintaining and assuring aseptic conditions in the lab

EDUCATION

Pune University

2000 – 2002 M.C.M ( Masters in Computer Management) First Class (70%)

1997 – 1999 M.Sc (Microbiology) First Class (64%)

1995 – 1997 B.Sc (Microbiology) First Class (62%)

COMPUTER KNOWLEDGE

Conversant with MS Office 2000

Familiar with C and C++.

STRENGTHS

Strong quality and customer focus

Good communication and interpersonal skills

PERSONAL DETAILS

Date of birth 8th December 1976

Languages known English, Hindi, Marathi, German

Marital Status Married

REFERENCES

Available on request

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