Customer Service Medical

AMBER OSBORN

*** ********* *****, *********, ** *5134 H: 972-***-**** ***********@*****.***

Professional Summary

Highly efficient Medical Biller with experience in anesthesia, dermatology and

neurology. Excellent multi-tasker and demonstrated team player with a positive

attitude.

Medical Coder with One year experience in hospital inpatient/outpatient surgery

coding. Certified in ICD-9 and ICD-10. Familiar with commercial and private insurance

carriers. Desires a position in inpatient records coding.

Customer service-oriented Administrative Assistant skilled in greeting patients,

scheduling appointments and preparing patient charts.

Certifications

Certified Coding Specialist

Certified Medical Billing Specialist

Skills

Extensive anatomy/physiology Deadline-driven

knowledge

Maintains strict confidentiality

Electronic Medical Record (EMR)

software

ICD-9 coding

CPT and HCPCS coding

Medical billing software

Strong work ethic

Team player with positive attitude

Professional Experience

Team Leader May 2015 to Oct 2015

Beauty R Us - Desoto, TX

Contacted new and existing customers to discuss how specific products could meet

their needs.

Added value to marketing material by introducing creative advertising concepts.

Answered customer questions regarding products, prices and availability.

Identified issues with existing marketing material to drive process improvements.

Leveraged lead generation tools to increase profitability and product presence in the

marketplace.

Maintained up-to-date knowledge of industry, target accounts and competitive

landscape.

Researched economic processing factors to determine the best process and sales

strategies.

Teaching Assistant Aug 2013 to Apr 2015

PSBA - Lancaster, TX

Supervise students in classrooms, halls, cafeterias, school yards, gymnasiums, and

field trips.

Tutor and assist children in classroom individually or in small groups to help them

master an assignment and to reinforce learning concepts presented by teacher.

Discuss assigned duties with classroom teacher to coordinate instructional efforts.

Observe students' performance, and record relevant data to assess Progress.

Organize and supervise games and other recreational activities to promote physical,

mental, social development.

Collect money from students for school-related projects.

Conduct demonstrations to teach such skills as sports and handicrafts.

Distribute test and homework assignments and collect them when they are fully

completed.

Sales Specialist Jul 2014 to Sep 2014

Retail Business Development - Desoto, TX

Generated new accounts by implementing effective networking and content

marketing strategies.

Managed budget forecasting, goal setting and performance reporting for all accounts.

Delivered performance updates, quarterly business reviews and planning meetings.

Optimized current revenue streams by networking for additional business prospects

with established clients.

Contacted new and existing customers to discuss how specific products could meet

their needs.

Added value to marketing material by introducing creative advertising concepts.

Answered customer questions regarding products, prices and availability.

Care Giver Sep 2011 to Jul 2013

Precious Seed Baptist Academy - Lancaster, TX

Care for children and Elderly persons by overseeing their activities, providing

companionship, and assisting them with dressing, bathing eating and other needs.

Sort Clothing and other articles, load washing machines, iron and fold dried items.

Answer telephones.

Personal assistant Jun 2011 to Aug 2011

the Entertainment Center - Lancaster, TX

Answer telephones and give information to callers, and take messages.

Order and dispense supplies.

Education and Training

Medical Coding and Billing 2015

US Career Institute - Fort Collins, CO, USA

3.95 GPA

High School Diploma 2014

Dalloway High School – Phoenix, AZ, USA

3.66 GPA

References

Additional references upon request

Contact this candidate