Customer Service Sales Representative
Resume:
Esmirna Robles
San Bernardino Ca 92404
*************@*******.***
Objective: to seek an entry position
Education: Arroyo Valley High School 2000-04
California State University- San Bernardino 2004- present
Experience:
Mervyns – Retail Associate 2003
Assist customers with merchandise, questions, help with their purchases, meet daily quotas.
Tellos tailors- front desk assistant 2004
Assist the tailor with his customers, help with purchases, take measurements of customers. Clean and keep the store clean and organized at all times. Take phone orders and phone calls.
YMCA- Caps Staff Member 2005
Worked with children from 1st to 3rd grade in a afterschool program called CAPS. Help them with homework, arts and crafts, supervise them in the playground, Help the teachers with activities for the students.
In Roads- Health Aid 2008- present
Attend to the need of a disabled adult, several hours during the month. Assist in different areas such as, take them to walks, supervise while they prepare themselves a meal, play board games, watch a movie with them.
Safety Pro – Sales Representative 2010-2012
Make appointments to make a fire protection demonstration and show families how they can protect themselves and their homes of fire protection. Educate them better on what to do in case of a fire would occur. Sell them fire protection such as smoke alarms, fire extinguishers, as well as personal protection like pepper sprays. Attend weekly meetings to go over sales, and new products, statistics and news on local fires.
Fred Loya Insurance- Customer Service Rep 2012-2013
Assist customers with questions regarding their policy, make payments on their insurance, upload documents and pictures. Make daily phone calls to remind customers of upcoming payments or past due payment. Help train the new hires on paper work, policies and procedures, how to upload documents to their file. Upload, email, scan documents and photos of accidents or new policies. Sell auto insurance to qualified customers.
Jan pro Cleaning- Operations Manager 2013-2014
Meet with managers or supervisors to go inspect the cleaning on that particular account, check on any issues that the cleaning crew had or was missing. As well as schedule specials for the month such as, carpet cleans, tile scrubs, strip and wax, or a extra clean for a room. Schedule meetings between the new cleaning crew and the new account. Will also do paper work on specials, email, fax, scan and make phone calls to customers as well as franchisees. Meet with new franchise owners and train them on the new policies and procedures for the company.
Staffmark Agency- Warehouse worker for Excel 2015
Through the agency I worked in a Warehouse in the receiving department for 1st shift. When the trucks would arrive we will take the wrap off the pallets and break them down to make new pallets, when the break down was done, would help receive all of the merchandise and put them away in the put away section of the warehouse.
Skills: Bilingual in Spanish - speak, read, write
Microsoft Word Organized
Excel Dependable
WPM 45 Reliable
References: will be given upon request
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