Sales Customer Service

Quyon Youngblood (Q)

A design and engineering professional with a background in concept planning, innovation R & D, and solutions- based implementation strategies. Strong skills in customizing products for client needs, and systems integration. Extremely calm under pressure.

WORK EXPERIENCE

Creative Realities, Fairfield, NJ March 2013- July 2015

Systems Engineer

Responsible for the development, consultation and integration of A/V, IT and electronic equipment into high-tech marketing systems. Heavy participation in R&D, site visits and costing/BOM, application development and technical documentation. Daily involvement with digital signage, roll outs, social media integration and publicly facing messaging systems. QA for software development and content production, advisor for specifications and modifications. Technical consultant for sales team, for RFP and concept pitches.

6AVE Electronics, Springfield, NJ july 2009 – Jan 2011

Sales Associate

Sold Audio/Video products on daily basis; main focus was on home automation. Duties required qualifying customers, assessing their needs, and recommending the appropriate products. Larger jobs included customer consultation, a visit to the customer’s house for a site survey, and continued communication through emails, proposals, and phone calls.

DIRECTECH, Piscataway, NJ Jan 2008 – Nov 2008

Service Team Supervisor

Duties required analyzing data, along with creating reports through the use of MS Excel spreadsheets to highlight key areas that required additional support. Over 90% of calls were redirected to a team; that focused solely on such service calls. Provided onsite training for those technicians identified by the reports.

PRIVATE CONTRACTORS, NJ area Jan 2005 – Sept 2007

Worked with several private contractors on projects, these jobs included satellite and cable television installations, security camera systems, phone, Cat 5, RG6, Cable installation, home theaters and renovations.

EDUCATION

2012 Cisco Certified Network Associate (CCNA)

2011 Regional Cisco Networking Academy at Union County College

2003 Satellite Broadcasting & Communication Association SBCA) Certified

1998 Essex County College Computer information Systems

SKILLS/KNOWLEDGE

Audio and Video Installation (Commercial, Retail and Customized)

Video Wall Installation (configuration, splitting, management of content design across large scale installations)

CMS (Brightsign, Broadsign), PC mirroring

Content Scheduling/Dashboard Management

Computer Networking

Remote Network Administration

Digital Signage Engineering

Multi-level troubleshooting

Client consulting, expectation management

Innovation Lab, Proof of Concept, Whiteboard concept design

CAREER ACHIEVEMENTS

oDesign Engineer and Site Manager for Aventura Mall in Miami, Florida. Involved designing, costing, planning and implementing a large scale digital media installation for 6 LED screens, showcasing retail content for various brands. LAN and Networking was part of the requirement, along with Beacon technology, to measure traffic patterns in the mall.

oWorked in 6Ave's HQ store, showed drive by electing to take every training class offered, demonstrated teamwork by working with other associates to close sales; which led to several customer service accolades. Later challenged, as a one of the top Sales Associates, to assist in accelerating productivity. Exceeded department sales and expectations, consequently such success and achievement resulted to on-site recognition from regional management, and additional pay for new responsibilities.

oDIRECTV toughest markets witnessed effective declines in repeat service calls with the supervision of well over 50 Lead Technicians all adhering to company expectations and policies. In addition, managerial services were often supplemented and met with precise efficiency. Facility/Site control was also requested; entailing highly sensitive duties, at times acting as alternative agent for management in conference calls with top executives.

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