Customer Service Representative

Katy Rosina Mejia bolaños

Calle y Colonia Quezaltepec #12 Santa Tecla La Libertad, El Salvador

Tel: 2288-4223 7741-5674 E-Mail: *************@*****.*** Personal Information

Date of birth: September 21st 1988

Nacionality: El Salvador

DUI: 03985369-2

Languages: Spanish (native) English (advanced)

Marital Status: Single

Work Experience

Sykes El Salvador Ltda. December 2006- March 2010

Customer Service Representative

Billing related tasks, Customer service representative for Ford Motor Credit Company, Financial aid, payment processing, Technical Support.

Telus International. April 2010- November 2013

Agent

Back office duties, Account Management role. Customer Service, Technical Support, Document retrieval, Real Estate assistance provided to Lawyers, land surveyors, law firms, brokers and contractors. Back up supervisor and Quality assurance agent

Crowley Shared Services. December 2013- present

Accounting Specialist

Accounts Receivable- Research Department coordinator. Identification of accounts, data preparation, Daily monitoring of aging file for current vendor accounts . Audits on various accounts. Check posting, entry validation of funds to accounts. Constant communication with internal and external customers. Accounts Payable- Credit card payment processing, assistance with bank reconciliation, Invoice change status to each in database, and print the batch for editing. Studies

High School – Colegio Belen 2004-2005

High School degree

2

York University 2010-2013

Bachelor in Business Administration – major in finance Atlantic International University 2015- to date

Master in Psychology

Other

Dale Carnegie- Sales Advantage (San Salvador, El Salvador) Sales techniques applied to merged business

Dale Carnegie- Corporate Communication Skills (Florida, USA) Open Doors- Customer Service Wall (Hillcrest - New York, USA) References

Gabriel Lopez

Compliance Manager

Ria El Salvador

Contact Phone 7688-3270

Carolina Arevalo

Civil Law Notary

Ministerio de la Defensa Nacional El Salvador

Contact Phone 7989-4790

Ronald Gomez

Human Resources

PGS 360 El Salvador

Contact Phone 7746-0255

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