Customer Service sales

EDUCATION

Bachelor of Arts - Sociology

University of Louisiana at Lafayette - 1978

SKILL SUMMARY

Interpersonal skills: Highly skilled in developing and maintaining personal relationships with clients and customers. Enjoy professional networking to develop potential and new business opportunities.

Managerial Skills: Able to effectively manage small staff and delegate tasks accordingly. Troubleshoot customer service issues.

Work well with co-workers and accepts supervision.

WORK EXPERIENCE

Doyle’s Mini Storage, 1999 – 2009

Owner-Manager with overall responsibility for the management and operation of the office and facility with duties as follows:

Responsible for all sales/ marketing activities

Customer service duties including identifying and addressing customer needs as well as handling walk-in inquiries.

Responsible for daily activities including leasing duties, daily deposits, accounts invoices and payables.

Managed part-time employees.

Performed accounts maintenance to include delinquency control, collections duties and unit auctions.

Responsible for facility maintenance and upkeep.

Bristol-Meyers Pharmaceuticals, 1995 – 1997

Pharmaceuticals Sales Representative responsible for South Louisiana region marketing to Internal Medicine, Family and Women’s Health Doctors with duties as follows:

Responsible for maintenance sales of existing products.

Organized and performed Lunch and Learn presentations for new product introductions.

Develop and manage customer information database.

Hoffpauir and Stewart Court Reporters, 1989 – 1991

Principle in court reporting firm responsible for all marketing activities as well as performed stenographer duties for private attorney depositions.

Southern Technical College, 1985 1988

Admissions Representative for Lafayette, LA campus responsible for student admissions sales and marketing with duties as follows:

Perform Marketing Presentations at area high schools and job fairs

Conduct phone and on-campus interviews to assess potential students qualifications and objectives.

Guide school applicant through the application, admission and financial aid process.

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