System Support

Craig R. Wong

Phone: 650-***-****

**********@*****.***

EMPLOYMENT HISTORY

System Support Engineer

Esurance Inc

January, 2004 Present (11 years 9 months)

(HP proliant G4, G5, G6, DL360, DL 580), HP DL580 G7, HP DL380 G5, HP DL585 G1, HP DL360 G5, HP DL590, HP ProLiant BL460c G7, Cisco B200 M2 Blades Cisco UCS B200, C460 M2, Citrix Netscaler 7500, Vmware ESX 4.1, 5.5., AS/400 Iseries Models 170,270,620,820, C25, D20, D50, E80,200, 520, V5R3, Iseries Access, Client Access, OPS NAV, Iseries Access, PC support IBM, HP Servers, DELL, Micron, Gateway, Cisco UCS. Resolve communications failures and bottlenecks, administer and trouble-shoot Windows servers and software products, and manage/optimize systems

Assist in planning, designing, and implementing a high quality QoS enabled back-office network infrastructure, Customer support, desktop support using ITSM Ticket system.

Windows 2000, XP, 2003, 2008R2, 7, 8 environment - Active Directory, EventVWR, Regedit, Build servers, Deploy Build release software to Pre-production & Production, Maintain VMWare GSX & ESXi servers V5.5, Performance Monitor, Ethereal monitor, Visual Source Safe, Automate job scheduler.

vSphere 5.5, vSphere 5, SRM, vCenter, VCM, Foglight, IIS 6/7,.NET, ASP.NET, SQL Server, Symantec Backup Exec 2010 R2, NetIQ, vCenter 5.5 Protect, Cisco UCS - Build, and administration of 6120 series Cisco Unified Computing System's (UCS) Cisco UCS C460 M2,C260 M2 Build, Configure and deploy 800 + VMs and templates. Define and develop programs, macros as needed

Implement process and procedure improvements, ITSM, Sitescope, NetIQ, Citrix, VSS, Akamai, CyberArk, Powershell, VBscript, Foglight, SCCM, Symantec, Shavlik, SSL Certificates, X509 cert, PGP cert, IIS, .NET ASP, Netscalar Citrix Load balancer. Provide environmental support and manage computer projects

CyberArk – I lead a project that implemented our password protection from a manual system to the CyberArk Enterprise Password Vault® fully which protects privileged passwords based on privileged account security policies and controls who can access which passwords when. It allowed us to secure, manage and track the use of privileged credentials whether on-premise or in the cloud, across operating systems, databases, applications, hypervisors, network devices and more.

Make suggestions and manage system development. Major projects: AS/400 FISERV SIS Software systems for Production, PreProduction System programming for AS/400's 520 Iseries, Hardware and software integration of the production of SIS Software

Install operating system AS/400 V5.3, V5.4 Connection of peripherals printers, terminals, modems, using Client Access for Windows v5.3, v5.1, Client Express, MIMIX DR1, Aldon LMI, Ethernet/TCPIP, PC support, twinax and ASCII Workstation controllers, ITSM, NETIQ, Automate, Testrack, Netscalar, Cisco Content Switch, Sitescope, Maintain backup system software and schedule, maintain message automated system software with AS/400 messages

Also PC support/client access, install, troubleshoot on Windows platforms

System Support Staff Programmer

Rolm/IBM/Con-Cise/Siemens

January, 1986 December, 2003 (17 years)

System Support Staff Programmer Define and develop programs, macros as needed

Make suggestions and manage system development. Major projects: AS/400 Manufacturing system Daly Walcott Software systems for Manufacturing Production, System programming for AS/400's 820, 620, 170, 270, Mod200, Mod620, Mod820 integration, Daly Walcott Software. Install operating system AS/400 2.2, 2.3, 3.1,4.1,4.4,4.5,5.1,5.3, Monitor AS/400 APPC network, Provide environmental support and manage computer projects

Connection of peripherals printers, terminals, modems, using Client Access for Windows.

Maintain backup system software and schedule, maintain message automated system software with AS/400 messages

EDUCATION

San Francisco State University

Bachelor of Science, Business Information and Computer Systems

Degree date: 1984

San Francisco State University - 1984 Bachelor of Science in Major - Business Information and Computer Systems

Interests - Reading, Arts, Basketball, Football, Baseball, and crafts.

References - will be provided upon request.

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