PREMCHAND L RAMAMOORTHY

Phone: 309-***-****

SUMMARY

A Netbackup certified data protection administrator with over 8 years of extensive experience in

information technology including planning, implementing, configuring and supporting the backup infrastructure and coordinating with other platform teams like VM-ware, Windows, Unix, Database such to stabilize the IT infrastructure( Level 3) . Also have 2 years of Level 2 knowledge / work experience on Netapp and Supporting Netapp Storage Infrastructure for Global customers.

Work experience with clients like John Deere, British Council /Logica ( Now CGI ), Mphasis / Xerox and SOG ( State of Georgia ) / IBM / Amgen and Diageo

Expertise in troubleshooting the incidents and having end to end responsibility in the environment.Akeendesire to learn and update knowledge base and skill sets to keep abreast of latest technologies.

Demonstrated ability to identify root causes of problems, consider both the long and short-term impact of proposed solutions and develop workable solutions. Ability to manage (Multiple) project tasks with

changing priorities and tight deadlines. Ability to work well in a team, Open to Team related tasks,

team meetings, team interaction and conference calls

Ability to work well with a wide variety of people at various levels, foster cooperation and collaboration

among individuals in the work unit, help team resolve conflicts constructively and ability and willingness to communicate when help is needed. A Self-starter with a positive attitude, willingness to learn new concepts and acceptance of challenges

Direct Interaction with customers. Clear written and oral presentation of ideas, proposals and

concepts. Ability to articulate alternative solutions.Strong listening, interpersonal & analytical skills.

Willingness to relocate and ability to quickly adapt to new environments & technologies, dedicated to

successful delivery.

EDUCATION

Post Graduate Diploma in Computer Applications (PGDCA) – Madurai Kamrajar University INDIA.

Bachelor of Science (BSc. Physics) – Madurai Kamrajar University INDIA.

CERTIFICATION

Certified (Symantec Technical specialist) Symantec Netbackup 7.0 in UNIX administration.

ITIL V3 Certified.

TRAINING

Internal training on Netapp

Internal training on Puredisk

TECHNICAL SKILLS

SYMANTEC NETBACKUP with Unix & Windows platform

Version Used: 5.1, 6.0, 6.5, 7.0, 7.1, 7.5 and 7.6

Operating System Used: WINDOWS XP, Windows 7, Windows 2003/ 2008/ 2012, Linux, AIX, HPUX and Solaris, Data ONTAP 7Mode, Clustered Data ONTAP

NAS – NetApp FAS 2040/2220/3250/6080 etc, EMC ISILON ONEFS

Tools Used – Symantec Netbackup, Symantec Ops Center, Service Now, BMC Remedy, NOM, HP Service Manager, HP Asset Manager, Kayako, Service Centre, Maximo, Manage now, CA service desk, Oncommand System Manager, Netapp Management Console, ONEFS Unisphere, DCNM for Cisco Fabric.

Database – MS SQL

Scripting – Shell (BASICS)

IT Infrastructure – ITIL

PROFESSIONAL EXPERIENCE

Client – John Deere

Location- Moline, Illinois

Duration – Sep 2013 – Till Date

Description

John Deere is running since 175 years who manufactures tractors and other automobiles for agriculture and other fields. They are one of the legends in US manufacturing such products. It is manging its own IT infrastructure which is well capitalized, stabilized and resourced across the globe. I am one of the resources out of 20 who is responsible for high availability support particularly Backup and storage infrastructure for JOHN DEERE for their 300+ physical devices. Resposible to take backup of clients using sysmantecNetbackup( Level 3 support) and also Supporting ( Level 2) Netapp Storage Infrastructure for global customers by 24/7 support

ROLES:

Providing 3rd level and end to end complete support for Net backup environment.

Configuring backups such as Installations, upgrades, commissioning of Master / Media and clients ( NBU) and decommissioning of Media and client servers.

Performance monitoring and Fine Tuning of NB Servers and clients.

Configure and troubleshooting issues tape, drives and libraries.

Experienced by configuring and troubleshooting in PUREDISK and MSDP

Knowledge of running maintenance job / Space reclamation on MSDP / Puredisk appliance

Power maintenance activity on Puredisk appliances.

Handling Certification expiration issue with Puredisk.

Knowledge on Data Collect logs ( for hardware alerts for the pure disk)

Procedure of Importing Backup exec images into Netbackup and doing restore / Importing NBU Images

Hand on experience by configuring and troubleshooting agents such as MS SQL, VMware, NDMP, and Exchange DAG.

Experienced on MS SQL and VMware backups.

Experienced in VM Restores and Exchange DAG restore.

Used storage Unit such as Data Domain DD880, DD670,DD 160, DD 7200 and DD2500 and & HP and IBM Tape library SL8500 TS3500, SL3000,, SL500

Knowledge on FT media servers / SAN Media servers / SAN Clients

Configuring SAN Clients

Knowledge / Implementing Replication Director (RD).

Full System Restore.

Reviewing the documenting the Operations Manual and SOP’s every quarter.

Log calls with Symantec and other Vendors for any issue related to backup

Handling service request, change request and incidents

Ops Center is used for Report generation and manual daily reporting.

Providing Backup solution to the customer

Basic level activity can be done on other backup softwares( Restores / Tape handling) i.e : HP Data Protector, Backup Exec.

Have understanding in SAN and NAS concepts

Can do level 2 task on Netapp / Experience on Netapp 7 Mod / C Mod

Supporting Netapp Storage Infrastructure for Global customers

Storage and Server performance monitoring and health checkup

Storage / Servers daily checks for critical events

Storage LUN provisioning

Creating Volume, CIFS Shares and NFS Shares

Storage Management : Aggregate, Volume, Qtree, RAID-DP

Snapshot, Snapmirror, Snap restore, Vol Move and Deduplication management etc

Working on scheduled activities like rebooting the filers.

Co-ordinate with the Storage Vendors for any Part Replacements and open NetAppCases

Frequent ONTAP upgrade for NetApp filers (Done Ontap upgrade from 8.1.4 P8 to 8.2.3 P6 recently)

Done SP Upgrades

Storage provisioning from EMC ISILON

Good ITIL Knowledge ( ITIL Certified) / Netbackup Certified 7.x unix

Continuous interaction with Team members / end users for reviewing the project and discussing the updates.

Reviewing the documenting the Operations Manual and SOP’s every quarter.

Log calls with Symantec and other Vendors for any issue related to backup

Handling service request, change request and incidents

Ops Center is used for Report generation and manual daily reporting.

Participating in Management activities

Ability to work with rejuvenate energy and enthusiasm until the task is completed

Believe in smart work

skilled in team building, mentoring and problem solving

Creating reports for management as per their requirements

Interacting across the platform teams for Storage orders and resolving the challenges

Working on day to day activities like handling incidents, Problems, Events, Request and Storage provisioning

Document KB articles within and across the team for better understanding on their roles and scopes

Creating and maintaining quality documents for knowledge sharing

Client – British Council – CGI ( Canada based company - Earlier LogicaPvt Ltd, UK Based company)

Location- Chennai, India

Duration – Jan 2012 till September 2013

ROLES:

Offshore Transition.

Team management

Coordinating with Onsite counterpart

Locate and identify error messages presented in/by VERITAS Netbackup

Perform Incident management related to any failed backups and infrastructure issues specific to the Backup environment.

Audit application backup policies and environments to ensure integrity of backup and recovery.

Troubleshooting the backup issues by analyzing the VERITAS Netbackup logs

Initiate Backup and restoration daily and request basis.

Managing drives/library related issues and coordinating with vendors.

Adding, configuring, replacing drives

Coordinating hardware and software issues with vendors.

Backup media (tape)/Disk management/ Vault management

Creating and modifying policies and Adding different clients to schedules

Working with Disk pools, expiring images from disk and tapes.

Opening Calls with Symantec for Unresolved issues.

Work with Change and Problem management.

Periodically updating Backup related documents.

Tools used: Netbackup 7.1.0.4, Symantec Ops Center, BMC Remedy.

Client – Xerox / Bank of America ( Mphasis India Pvt Ltd)

Location- Chennai, India.

Duration –June 2010 till Dec 2011

ROLES:

Provided Level 2 support for backup infrastructure

Client installations and Media server upgrades.

Troubleshoot backup failures and tape drive failures.

Initiate failed backup and restoration daily on request basis.

Health check on backup Master and media servers

Configuring backup policies and scheduling it.

Working on Netbackup request for client addition and deletion

Sending tapes to offsite weekly and tracking it manually.

Tape rotation, Checking the disk status

Working with Disk pools, expiring images from disk and tapes.

Opening Calls with Symantec for Unresolved issues.

Work with Change and Problem management.

Creating document for all the troubleshooting steps

Following ITIL Processes

Tools Used: Netbackup 6 and 6.5, Netbackup Operations Manager (NOM), BMC Remedy.

Client – SOG ( State of Georgia) / Diageo / Amgen --- ( IBM India Pvt Ltd.,)

Location- Chennai, India.

Duration –Aug 2007 till June 2010

ROLES:

Was sent to Atlanta for the KT and reverse KT was given to the offshore team for SOG for 85 days ( State of Georgia)

To provide Management services and support for VERITAS Net backup across various Regions.

Monitoring backup, drives, servers, networks.

Initiate Backup and restoration daily and request basis.

Backup media (tape)/Disk management.

Working on change requests (Netbackup request for client addition / deletion)

Basic level working knowledge on HP Data protector / Backup exec

Creating and modifying policies.

Preparing procedural documents.

OS and Application Related Alerts Handling.

Coordination of outage/ Tasks.

Following ITIL Processes

Contact this candidate