Customer Service Manager

ANTOINE JOSEPH

West Palm Beach, FL *****

Phone: 561-***-****

Alt Phone: 561-***-****

**************@*****.***

HOUSEKEEPING SUPERVISOR

Dedicated~ Productive~ Leader

ABILITIES AND SKILLS

Customer Service Focused

Bilingual: English and Creole

Effective Communication

Inventory & Supply Management

Cleaning and Sanitation

Leadership and Supervision

Problem Resolution

Time Management

Able to Prioritize Task

EMPLOYMENT HISTORY

Floor Manager, BREAKERS HOTEL, Palm Beach, FL 2008-2015

Oversaw all lost and found procedures

Obtained list of rooms to be cleaned and prospective check-outs or discharges to prepare work assignments

Inventoried stock to ensure adequate supplies

Worked effectively with the Facilities department on guest room maintenance needs.

Understood and complied with Security's policies and procedures

Ensured all employees have proper supplies, equipment and uniforms

Assisted in supervising an effective inspection program for all guestrooms

Managed linen inventory and guest supplies

Observed service behaviors of employees and provides feedback to individuals

Adhered to and ensured safety rules and procedures were followed

Glazer, KEYSTONE MAAX, Riviera Beach, FL 1999-2007

Installed and repaired Residential / Commercial Glass shower doors and cabinets

Built shower doors and medicine cabinets

Supervised and follow up to make sure everything were in correct place

Drove forklift t to move and stack product around the warehouse

EDUCATION AND TRAINING

New College, Au-Cap Haitien, HT- High School Equivalency Diploma

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