*** *. ***** **., **** Chicago, IL., ***** 773-***-**** acsxby@r.postjobfree.com

Jaime Mendoza

Summary of Skills

Operating Systems: Windows XP, Windows 7, Windows 8, Apple IOS (iPad, iPhone, Macintosh),

General understanding of Active Directory and Windows Server

Programming Languages: Knowledge of XHTML, CSS, some knowledge of SQL, PHP,

Visual Basic and Java

Software Applications: MS Office support: Word, Excel, Outlook and PowerPoint

Secondary languages: Speak and write Spanish fluently.

Hardware and software troubleshooting. Network support. Able to build out and setup computers. VoIP support and administration (Siemens OpenScape). Can configure and troubleshoot copiers/printers.

Experience

Account Executive for AT&T Midwest Development Corp. Naperville, IL August 2015 - Nov. 2015

Used direct sales techniques to impulse customers on the services AT&T supplies including Fiber

Optic Technology and Digital Cable.

Learned sales skills and etiquette to talk to clients and produce a sale per day

Learned management skills and was promoted to Leadership where I helped entry level develop their

skills to produce sales.

IT Help Desk Contractor Apex, Chicago, IL August 2015 – August 2015

Under Apex I worked with 3 other IT members of Salix Pharmaceuticals on a 1 week project while

they were in training for a new drug in Chicago IL providing support to around 200 users and

completing every ticket.

Helped users set up iTunes account on work iPads as well as configuring their iPads to be ready for

work and training.

Helped users sync work email to iPads as well as configured work phones (Samsung Galaxy 5) so they can receive work mail .

Installed and troubleshot custom developed web applications the users didn't have

before that were needed for their training as well as every day use.

ADT Residential Installer Contractor December 2015 – April 2015

Teksystems, OakBrook, IL

Installed an average of 2 ADT security systems a day running cable through the optimum

locations as needed and improvising on the needs of the customer.

Programmed security systems and instructed owners on how to use them as well as the downloadable

ADT application for their phone

IT On-Call Support November 2014 - December 2014

Volaris Airlines Midway Airport Chicago, IL

Serviced Front-end as well as Back-end Workstations that Grupo Pissa couldn't service remotely

Worked individually as well as over the phone with Grupo Pissa to normalize Front-end and

Back-end workstations

Performed Clean installs of windows 7

Re-made a user profile that was corrupt and erased

Troubleshot Printers as well as hardware and network issues

Communicated with Users On what I was doing to their systems and gave them possible solutions

and updates of the process and status of my work on their workstations/printers/network

IT Help Desk Support June 2013 - October 2013

Smith Senior Living Chicago, IL

Backed up and migrated Win XP/Vista machines to Win7 (set up workstations for users)

Imaged new PCs and refurbished existing PCs

Trained computer users in Microsoft Office, Windows 7, etc.

Set up a Wi-Fi canopy over the whole building

Created documents that instructed residents on how to use technologies

Worked in Spiceworks ticketing system and LogMeIn/LogMeInRescue to quickly fix technological problems for the entire corporate department, the nurses as well as the senior residents in a friendly

manner

Education

Saint Xavier University, Chicago, IL

Bachelor of Arts: Computer Studies, Graduation Date: May 2013

Course Highlights

PHP & MySQL, HTML, Visual Basic, Java, Database Administration, System Analysis,

Operating Systems, Web Servers

References available upon request

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