Summary of Skills
Operating Systems: Windows XP, Windows 7, Windows 8, Apple IOS (iPad, iPhone, Macintosh),
General understanding of Active Directory and Windows Server
Programming Languages: Knowledge of XHTML, CSS, some knowledge of SQL, PHP,
Visual Basic and Java
Software Applications: MS Office support: Word, Excel, Outlook and PowerPoint
Secondary languages: Speak and write Spanish fluently.
Hardware and software troubleshooting. Network support. Able to build out and setup computers. VoIP support and administration (Siemens OpenScape). Can configure and troubleshoot copiers/printers.
Account Executive for AT&T Midwest Development Corp. Naperville, IL August 2015 - Nov. 2015
Used direct sales techniques to impulse customers on the services AT&T supplies including Fiber
Optic Technology and Digital Cable.
Learned sales skills and etiquette to talk to clients and produce a sale per day
Learned management skills and was promoted to Leadership where I helped entry level develop their
skills to produce sales.
IT Help Desk Contractor Apex, Chicago, IL August 2015 – August 2015
Under Apex I worked with 3 other IT members of Salix Pharmaceuticals on a 1 week project while
they were in training for a new drug in Chicago IL providing support to around 200 users and
completing every ticket.
Helped users set up iTunes account on work iPads as well as configuring their iPads to be ready for
work and training.
Helped users sync work email to iPads as well as configured work phones (Samsung Galaxy 5) so they can receive work mail .
Installed and troubleshot custom developed web applications the users didn't have
before that were needed for their training as well as every day use.
ADT Residential Installer Contractor December 2015 – April 2015
Teksystems, OakBrook, IL
Installed an average of 2 ADT security systems a day running cable through the optimum
locations as needed and improvising on the needs of the customer.
Programmed security systems and instructed owners on how to use them as well as the downloadable
ADT application for their phone
IT On-Call Support November 2014 - December 2014
Volaris Airlines Midway Airport Chicago, IL
Serviced Front-end as well as Back-end Workstations that Grupo Pissa couldn't service remotely
Worked individually as well as over the phone with Grupo Pissa to normalize Front-end and
Performed Clean installs of windows 7
Re-made a user profile that was corrupt and erased
Troubleshot Printers as well as hardware and network issues
Communicated with Users On what I was doing to their systems and gave them possible solutions
and updates of the process and status of my work on their workstations/printers/network
IT Help Desk Support June 2013 - October 2013
Smith Senior Living Chicago, IL
Backed up and migrated Win XP/Vista machines to Win7 (set up workstations for users)
Imaged new PCs and refurbished existing PCs
Trained computer users in Microsoft Office, Windows 7, etc.
Set up a Wi-Fi canopy over the whole building
Created documents that instructed residents on how to use technologies
Worked in Spiceworks ticketing system and LogMeIn/LogMeInRescue to quickly fix technological problems for the entire corporate department, the nurses as well as the senior residents in a friendly
Saint Xavier University, Chicago, IL
Bachelor of Arts: Computer Studies, Graduation Date: May 2013
PHP & MySQL, HTML, Visual Basic, Java, Database Administration, System Analysis,
Operating Systems, Web Servers
References available upon request