Medical Customer Service
Resume:
Dede Dawn Yetro
Abilene, Tx *9602
Email ********@*****.***
Professional attitude, Strong communication skills, Ability to work in teams, Previous customer service experience, Ability to type 40+ words a minute, Understanding of medical terminology and calculations, Attention to detail, Outgoing, Hard working, Quick Learner
Work Experience:
03/2015-current
Hendrick Medical Center
Position: Insurance Verification Specialist
Duties: Answer phone calls, verify insurance, request referrals, request authorizations, make phone calls to insurance companies, web inquiries to insurance companies,,knowledge of ICD-9 and HCPCS codes
8/2011-01/2015
Blue Cross Blue Shield/FEP
Position: Customer Advocate/Health Advocate Intake
Duties: Phone Inquiries to include precertifications, setting up precerts using multiple computer systems, review predeterminations, route to Medical Review, send responses of inquiries, follow guidelines and medical policies and procedures, knowledge of ICD-9 and HCPCS codes, typing and sending letters
11/2009-8/2011
Blue Cross Blue Shield/FEP
Position: Customer Advocate
Duties: Phone Inquires, adjust claims, processing of medical and dental claims, training in basic and advanced deferrals; DME; COB; and completed each mastery of training, follow guidelines and medical polices and procedures.
1/2008-2/2009
National Central Pharmacy
Position: Certified Pharmacy Technician
Duties: Assist pharmacist in labeling and filling prescriptions, Assist patients in dropping off and picking up prescriptions, Entering prescriptions into the computer, Verify that the customer receives the correct prescription, Screen phone calls for pharmacist, Work with insurance carriers to obtain payments and refilling authority, Assisting in outpatient dispensing.
8/2006-2/2008
Hendrick Medical Center
Position: Certified Pharmacy Technician
Duties: Assist pharmacist in labeling and filling prescriptions, Assist patients in dropping off and picking up prescriptions, Entering prescriptions into the computer, Verify that the customer receives the correct prescription, Screen phone calls for pharmacist, Compound oral solutions, ointments and creams, Prepackage bulk medications, Prepare medication inventories, Assisting inpatient dispensing, Purchasing and billing, Pyxis Medication system, Robot Medication system, Cross trained into IV mixing and Narcotic Control and Inventory.
2/2005-8/2005
Foster Marine Corp Base After School Care Program
Position: Program Assistant G/S2
Duties: Provide appropriate developmental care and instructions for children in School Age Care program, Conducts appropriate play and learning activities, Interacts with children during programmed activities, Attend to the physical needs of the children, Participated in the process of Advancement and Inspections for the company, Attend workshops and annual trainings.
11/2001-10/2002 (6/2204-10/2004)
Hendrick Medical Center
Position: Certified Pharmacy Technician
Duties: Assist pharmacist in labeling and filling prescriptions, Assist patients in dropping off and picking up prescriptions, Entering prescriptions into the computer, Verify that the customer receives the correct prescription, Screen phone calls for pharmacist, Compound oral solutions, ointments and creams, Prepackage bulk medications, Prepare medication inventories, Assisting inpatient dispensing, Purchasing and billing, Pyxis Medication system, Robot Medication system.
6/1999-11/2001
Hendrick Medical Center
Position: Radiology Film Librarian
Duties: Selection; compilation; coding; indexing and filing of patient radiology films, journals and helath information for review and study by medical students; residents; interns and professional medical personnel, assist Radiologist, screen and answer phone calls.
Contact this candidate