Summary of Qualifications:

Over * years experience working with Salesforce and Enterprise solutions.

Experienced in team building, creating best practices, and identifying business process improvements opening global communications allowing clients to get closer to customers in secure environments.

Project planning, financial analysis, design requirements, implementation, scheduling, and maintenance of operations to provide mutual strategies reducing implementation time, improving quality, and maximizing production under budget.

Work Experience:

Magneet360 Minneapolis, MN (06/15 – Current)

Salesforce Quality Assurance Consultant Salesforce Implementation

Experienced in working with clients to map out their existing Business Processes and providing system-based solutions that increase efficiency and reduce operating costs.

Experienced in Scoping Phase, Gap Analysis, Testing, and Implementation Phase.

Strong Requirements gathering experience using JAD Sessions & Conducting User Interviews, and preparing functional documents like Use Cases, Software Requirements Specifications (SRS).

Experience creating custom objects and integrating existing desktop and web apps with legacy mainframe systems.

Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.

Implemented pick lists, dependent pick lists, lookups, junction objects, master detail relationships, validation and formula fields to the custom objects.

Possess comprehensive understanding of CRM business processes like Campaign Management, Lead Management, Account Management, Case Management, Quote, Forecasting, and Call Center.

Extensive knowledge of Salesforce.com implementation cycle in Sales, Marketing, Service and support modules.

Skilled in customizing standard objects like Accounts, Contacts, Opportunities, Products, Price books, Cases, Leads, Campaigns as per client’s need.

Experience in data migration from ACT, Excel, MS outlook and Legacy Systems using Data Loader, Import Wizard, Informatica Data Loader, and Cast Iron.

Expert in generating and analyzing custom reports and dashboard for management and various business unit personnel to provide detail information on key performance indicators.

Developed process enhancements through automations including Workflow, Approval Processes, and Escalation Rules.

Experience in Salesforce Testing and Administration spanning all facets of package software and SaaS application implementation.

Strong knowledge & experience working in teams implementing Agile Methodologies.

Knowledge in Salesforce.com SFA, Force.com Apex Classes, Apex triggers, Integration, Visual force, Force.com API, SOQL, and SOSL.

Excellent communication and inter-personal skills, accustomed to working in both large and small team environments.

JDA eHealth Systems, Naperville, IL (03/08 – 01/15)

Quality Assurance Revenue Cycle Software

Implement JDA Software as a Service to clients with multiple Physician, Clinics, and hospital locations.

Owned and lead end to end multiple simultaneous customers’ builds in Test, User Acceptance, and Production verifying infrastructure, SQL, XML, HTML, IDE, and API of systems and software.

Gathered requirements, analyzed test data, provided collaborative research, scheduling, and lead teams of on and off-shore developers, Project Managers, database administrators, IT, and Call Center to maximize products value to clients.

Managed IT audit and quality control process to include engagement planning, coordination, risk and control identification, design of audit program procedures, testing, evaluation and analysis of results with reporting to gain SSAE 16 certification and ISO acceptance.

Ensure projects success by managing deliverables, expectations, and weekly meetings.

Leveraged Customer Relationship Management software Salesforce, Sugar CRM, and Project Manager to track and reduce defect time to resolution with analysis reporting exceeding Key Performance Indicators.

Translated and gained approval of produced Best Practices, Standard Operating Procedures, Training, test scripts with scenarios, and Service Level Agreements documents with Visio diagrams.

Verified client requested features and functionality meet Service Level Agreements and business objectives with defect free code prior to releasing new software products and versions.

Worked with the professional services teams to channel commonalities across customers into Parathon products and services with Third Party, Medicare, Medicaid, and Payer claims.

Tested .Net, FoxPro, Salesforce, and Linux applications with Selenium Web Driver, Selenium IDE, Selenium Server, Automate, Team Foundation, and other open source software following written test plans that flow through a set of important test cases.

Network, Hardware, Wireless, and Disaster Recovery procuring, designing, deploying, managing, maintaining, and troubleshooting servers.

Worked with database, file, and claim resolution with Hospital Information Systems Epic, Siemens, McKesson, Soriano, and other.

Call Center and Support Desk Management with up to Tier III support creating trusted solutions.

Batuta Secure Access, Oak Brook Terrace, IL (09/07 - 02/08)

Project Manager Electronic Medical Records

Supervised team of two billing specialist.

Network, Hardware, Wireless, and Disaster Recovery planning, design, implementation, and monitoring.

Owned and lead end to end multiple simultaneous customers’ builds in Test, end to end User Acceptance, and Production Environments verifying infrastructure, SQL, XML, IDE, and API of software.

Translated conceptual user requirements for personalized EMR software for Physician and Office Staff.

Negotiated contracts, billing, and credit lines for Doctors.

Trained doctor’s personnel on software to increase productivity.

Fremont Investment and Loan, Downers Grove, IL (01/04 - 05/07)

Senior Underwriter Wholesale Mortgage

Underwrote accurately up to 8 real estate loans per day with no quality assurance issues.

Appointed to Senior Underwriting Counsel for coaching and mentoring junior associates.

Planning, analysis, design, implementation, testing, and maintenance of Net Oxygen software rolling out to North American Operations.

Conducts and leads all aspects of the end-to-end quality control process to include engagement planning, coordination, risk and control identification, testing, and evaluation and analysis of results.

Examined, investigated, identified, and resolved potential fraud issues in mortgage loans.

Top 20 Underwriter in company in 2006 approving over $25 million in closed loans.

HSBC Prospect Heights, IL (8/95 – 01/04)

State Manager Policy & Compliance Consumer Finance

Drafted policy and procedures for North American Operation branch office network.

Resolved State and Attorney General audit thru settlements pertaining to financial products.

Conducts and lead all aspects of the end-to-end IT audit/quality control process to include engagement planning, coordination, risk and control identification, design of audit program procedures, testing, and evaluation and analysis of results.

Planning, analysis, design, implementation, testing, and maintenance of Eagle software rolling out to North American Operations.

Design and distributed real estate loan contracts and documentation in English and Spanish.

System Development Life Cycle for North American Operations.

Examined, investigated, identified, and resolved potential fraud issues in mortgage loans.

Administered:

Standard and Enterprise Windows, MS Cluster, Active Directory, PowerShell, Hyper V and VMware ESX, NetBackup Enterprise Backup, MS SharePoint, Symantec Enterprise Anti-Virus, SQL, SSCM, IIS Web services, WINS, DNS, DHCP, Exchange Email, Iron Port, Salesforce, Selenium, JiRA, Autmate6, HP and Dell Blade Servers, Solar Winds, Cisco, FTP, Wireshark, EFT, office security software and other firmware.

TECHNICAL SKILLS

Programming Skills: APEX, C, C++, JAVA, .NET.

Web Tools: HTML, Concepts of JAVASCRIPT, SOSL, SOQL, AJAX.

SFDC Tools: Data Loader, Connect Offline, Salesforce to Salesforce, Apex Explorer.

Force.Com: Apex Custom Controllers and Extension, Apex triggers, S-controls, SOQL, SOSL, Ajax Toolkit, packaging and migrations, Force.com IDE (Eclipse).

Development Tools: Eclipse

Certificate of Completion

Software Test Professionals: Achieving Business Value with Test Automation October 2011

Salesforce Certified Force.com Developer – Dev. 401 September 2015

Education

Lewis University: Master of Business Administration - Accounting Graduated: May 1998

Illinois State University: Bachelor of Science – Economics Graduated: January 1989

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