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Customer Service Manager

Location:
Simi Valley, California, United States
Posted:
December 29, 2015

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Resume:

Chris Scott Mann

**** ******* **.

Simi Valley, CA 93063

805-***-****

acsx1p@r.postjobfree.com

Skills: Experienced IT Support Specialist with Level 2 Desktop support and Level I helpdesk experience. Exceptional written and verbal communication skills. Accurately identify, diagnose prioritize, log and dispatch the service request within established SLA standards. Maintain vendor relations and communicate and analyze issues within team and management. Enter and report technical problems, causes and solutions within call logging software. Customer service, Hardware Upgrades and Repair, Software Configuration and Installations, Knowledge of Networking Protocols, TCP/IP, DHCP, DNS, Microsoft Office Suite- Word Excel, PowerPoint, Access, Outlook, Publisher, QuickBooks, Sage, Crystal Reports, Create and Certify user ID’s, Adobe, Citrix, Remedy, PC Anywhere, VPN, Windows XP / 8, Multiple Antivirus, Asset management, Active Directory, PC Imaging, Hardware and Software Troubleshooting, Establish and Maintain Network User Accounts ( adds, changes, deletes, passwords ) Data Recovery, Wireless Network Setup and Support, Field Service Support, Data Backup, Computer Moves Adds and Changes, ACD telephone switches Deadline Driven, Proficient in Increasing Production. Self Motivated, Organized, Detail Oriented, Team Player. Proficient in computer repair for hardware, software and networking.

Guitar Center 8/2015 - 12/2015

Westlake Village, CA

Helpdesk support for corporate employees and stores. Break fix for Computer Hardware and Software. Performing Computer refresh, Data migration, Printer and scanner installs, Setting up custom Applications that work with Microsoft Office products, Supporting Payroll for ADP issues.

Sunstar Company 6/2015 - 7/2015

Van Nuys, CA

Server Sales and Support for midsize companies.

Vallarta Super Markets 2/2015 - 6/2015

Sylmar, CA

Setting up Thin Clients for Accounting to use and Directly Logon to Servers to run their applications.

Performing Helpdesk to resolve Computer issues. Migrating XP users to Thin Client or Windows 7.

Backup and restore user data. Run their internal ticketing system.

California Virtual Academy 10/2014 - 2/2015

Simi Valley, CA

System Specialist, Support for Sharepoint and other school programs. Creating how to’s on various programs for Windows based machines. Work with Team Viewer for their ticketing system and Remote access to users computers.

K12 Virtual Academy 08/2014 - 10/2014

Simi Valley, CA

IT Help Desk Support for 1500 plus Teachers. Performed computer support by phone and remote, both hardware and software on Windows 7 based Laptops. This was done through a ticketing system. I was brought in to help get them from almost 700 open tickets to under 75 open tickets.

Self Employed 1990 - Present

Simi Valley

Performed computer support by phone onsite and remote, both hardware and software on Windows based PC’s From XP to Windows 8. I am strong with most software Virus/Malware Removal for clients personal and business use, including clientele which includes, Doctors, Attorneys, Real Estate Agents, Business Professionals and individuals. I also setup networks wired and wireless, Printers, scanners, Backup data for migration to new Computers or Hard Drives.

Simi Valley Computers

2012 - Present

Performed computer support by phone onsite and remote, both hardware and software on Mac and Windows based PC’s From XP to Windows 8.

CFC Mortgage Bankers / Troop Real Estate

April 2013 – July 2013

Simi Valley, CA

IT Help Desk, Supporting Computer support of a staff of 900 plus by Phone or Remote Computer Support of Mortgage or Real Estate Agents. Work with Team Viewer for their ticketing system and Remote access to users computers.

Enterprise Technologies

October 2011 – March 2013

Simi Valley, CA

Sales and Ebay

Oversee all operations of warehouse sales, shipping, invoicing, customer service and IT.

Balelo, Inc.

January 2010 – October 2011

Simi Valley

Sales Manager

Responsibilities include but are not limited to:

Oversee all operations of warehouse sales, shipping, invoicing, customer service and IT.

Playboy Enterprises

September 2005 – October 2008

General Manager

Spice Studios

Responsibilities include but are not limited to:

Oversee authoring; facilitate all approvals from screener to final check disk with legal. Create and track all PO’s for all aspects of having finished goods to ship. (Inserts printing, Authoring and Replication). Tracking all steps of the way.

Handle all International sales and shipping of screeners, masters or finished goods. Prep and send email blast, Oversee the physical manufacturing of product, printing (proofs, revisions, etc.), and any and all legal documentation. Assist accounting with all aspects of transactions & follow up internally with legal, R&P and accounting.

Track all inventory for the need of re-orders.

Marketing: Manage the process of approvals for marketing materials, Manage email blast to all buying clients and maintain a current and up to date list. Overall, extensive knowledge and relationship with all vendors insuring timely delivery of elements.

CinemaPlay Entertainment

2004-2005

General Manager

Responsibilities include, but are not limited to:

Management of all day to day activities in Video Distribution Oversee authoring, giving constructive technical/creative notes to the editors after screening. Facilitate all approvals from screener to final check disk with legal. Create and track all PO’s for all aspects of having finished goods to ship. (Inserts printing, Authoring and Replication). Tracking all steps of the way.

Silverstone Entertainment 2000-2004

General Manager

Responsibilities include, but are not limited to:

Management of all day to day activities in Video Distribution Oversee authoring, giving constructive technical/creative notes to the editors after screening. Create and track all PO’s for all aspects of having finished goods to ship. (Inserts printing, Authoring and Replication). Tracking all steps of the way.

Video Team

1994-2000

Vice President

Oversee all day to day activities, invoicing with MAS90, all accounting functions payables, receivables, collections, commissions/royalties. Track all inventory for the need of re-orders.

(This company went out of business in 2006)

PC Warehouse

1993 - 1994

Sell and repair PC based computers. Performed computer support by phone onsite and remote, both hardware and software on Windows and DOS based PC’s

Western Digital

1982 - 1993

Worldwide factory support of test equipment for Hard Drive Controllers and Paradise Video Cards

This was done with early Video Conferencing and Onsite.



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