Customer Service Computer
Resume:
TONY E. GUY
Sagamore Hills, Ohio 44067
*******@*****.***
Summary of Qualifications
Dedicated entry-level computer system administrator who is a resourceful, creative problem solver and communicates with clients on all levels of technology understanding. Quick learner who adapts rapidly to new environments. Works effectively and efficiently with team members to produce a product or service that meets client and organizational needs. Possesses excellent customer service abilities.
Experience in the areas of desktop support, hardware, software, installation, maintenance of all types of computers, printers and scanners. Trouble-shoot technical issues, expediting appropriate actions and diagnostics, ensuring technology is operating at full capacity and optimal performance.
Computer Skills
Basic Computer Programming MS Office 2000/2010
Window 7, Vista, XP Networking Experience
Server 2003 Netscape and Internet Explorer
Education and Certifications (Computer Information Systems Focus)
New Horizons, Cleveland, Ohio September 2014
CompTIA A+ Certified
New Horizons, Dayton, Ohio September 2007
Microsoft Certified Professional (MCP)
Sinclair Community College, Dayton, Ohio June 1999
Associates of Technical Study
Industry Experience
Cornerstone Community Church, Stow, Ohio 2012 to Present
Desktop Support/Audio Video
Perform the necessary maintenance on the computer to keep it running
Edit the sermons to prepare to upload to the website and provide an audio CD
Configure the computer to run in a duel monitor configuration for the congregation to view in a Power Point presentation
Manage the sound board system in the recording and adjustment of sound cues and for operating sound board cue during sermons and other presentations and performances
Home Based Consulting, Sagamore Hills, Ohio 2004 to Present
Computer Consultant
Evaluate clients’ needs to determine appropriate computer technology
Perform mentorship duties to high school students and young adults who are interested in computer technology studies
Assemble and order computer technology for clients
Trouble-shoot hardware and software problems
Install and configure Windows Application 7, Vista, XP
Technology Resource Center, Dayton, Ohio 2001 to 2004
Vision Services Specialist
Evaluated and provided instruction on specialized software and hardware for clients’ needs
Presented and provided demonstrations of specialized hardware and software
Provided technical problem solving for clients, utilizing the internet and phone for communication
Maintained and updated office hardware and software programs
Trained volunteers and staff to install operating systems, selected software programs and usage
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