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Customer Service Computer

United States
December 29, 2015

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*** ******** ****

Sagamore Hills, Ohio 44067


Summary of Qualifications

Dedicated entry-level computer system administrator who is a resourceful, creative problem solver and communicates with clients on all levels of technology understanding. Quick learner who adapts rapidly to new environments. Works effectively and efficiently with team members to produce a product or service that meets client and organizational needs. Possesses excellent customer service abilities.

Experience in the areas of desktop support, hardware, software, installation, maintenance of all types of computers, printers and scanners. Trouble-shoot technical issues, expediting appropriate actions and diagnostics, ensuring technology is operating at full capacity and optimal performance.

Computer Skills

Basic Computer Programming MS Office 2000/2010

Window 7, Vista, XP Networking Experience

Server 2003 Netscape and Internet Explorer

Education and Certifications (Computer Information Systems Focus)

New Horizons, Cleveland, Ohio September 2014

CompTIA A+ Certified

New Horizons, Dayton, Ohio September 2007

Microsoft Certified Professional (MCP)

Sinclair Community College, Dayton, Ohio June 1999

Associates of Technical Study

Industry Experience

Cornerstone Community Church, Stow, Ohio 2012 to Present

Desktop Support/Audio Video

Perform the necessary maintenance on the computer to keep it running

Edit the sermons to prepare to upload to the website and provide an audio CD

Configure the computer to run in a duel monitor configuration for the congregation to view in a Power Point presentation

Manage the sound board system in the recording and adjustment of sound cues and for operating sound board cue during sermons and other presentations and performances

Home Based Consulting, Sagamore Hills, Ohio 2004 to Present

Computer Consultant

Evaluate clients’ needs to determine appropriate computer technology

Perform mentorship duties to high school students and young adults who are interested in computer technology studies

Assemble and order computer technology for clients

Trouble-shoot hardware and software problems

Install and configure Windows Application 7, Vista, XP

Technology Resource Center, Dayton, Ohio 2001 to 2004

Vision Services Specialist

Evaluated and provided instruction on specialized software and hardware for clients’ needs

Presented and provided demonstrations of specialized hardware and software

Provided technical problem solving for clients, utilizing the internet and phone for communication

Maintained and updated office hardware and software programs

Trained volunteers and staff to install operating systems, selected software programs and usage

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