130*-****-** ST SW
Completed Chemical engineering degree
Completed chemical engineering diploma program at SAIT
Speak / understands Spanish (beginner level)
5 years experience in a technical sales position
Ability to effectively communicate sales ideas
Proven ability to influence buying decision at both senior and junior administrative levels
Familiarity with gas treatment processes
Familiarity with SAP software
10 years Customer service experience
6 months Technical support experience
6 months leadership experience
Excellent interpersonal and communication skills
Able to work both in a team environment and independently
Proven track record of cross functional and effectiveness collaboration
Excellent with Microsoft office (Words, PowerPoint, Outlook and excel,Visio)
Customer Solutions Expert Dec 2015–Present
Shaw communication system
Provide a needs-based sales approach and exceptional customer experience for all customers With a drive for results,
Attain and exceed pre-determined individual and team sales targets.
Accurately enter work orders and track daily sales results using a variety of computer systems.
Support the Customer Solutions Expert team by researching and sharing the latest and most effective sales strategies and pitches
Technical sales representative Jun 27 2000-April 2005
Arogundade appliances –Oyo states Nigeria
Assessed competitors by analyzing and summarizing competitor information and trends; identifying sales opportunities.
Developed sales opportunities by researching and identifying potential accounts; soliciting new accounts; building rapport; providing technical information and explanations; preparing quotations.
Closed new accounts by answering telephone, fax, and e-mail inquiries; verifying and entering information.
Filled orders by transferring orders to fulfillment; communicating expected delivery date; explaining stock-outs.
Developed accounts by checking customer's buying history; suggesting related and new items; explaining technical features.
Maintained and improved quality results by following standards; recommending improved policies and procedures.
Accomplishes department and organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Technical Support Representative Jan 2012 –Jun 2012
Shaw communication system
• Provided knowledgeable technical support and troubleshooting guidance related to network, Internet, cable TV, telephone, and computer issues
• Delivered an exceptional customer experience while staying within support guidelines
• Looked for opportunities to improve business and elevate customer experiences
• Promoted and sell the features, advantages, and benefits of Shaw products and services to our customers
• Employed time management and multi-tasking skills to maintain high service levels
• Thoroughly documented customer interactions and escalate potential issues
• Provided feedback to leadership teams to improve environment
Sample Management Login clerk Jun 27 2011-Dec 2011
ALS Laboratory group –Calgary AB
Performed all duties associated with the preparation of samples for analysis following EPA and IH methodologies.
Maintained complete documentation of all preparatory procedures according to established requirements.
Performed all work within established quality control parameters and within specified turnaround times.
Performed gravimetric determinations.
Assisted with preparation of analytical standards, reagents, and solutions.
Maintained safe working conditions and a clean, orderly work area at all times.
Followed SOP’s and methodologies without deviation.
Exercised laboratory safety practices.
Produced quality data.
Lakehead University Engineering Competition
Won second place at the Engineering competition (Communication and design section)
Was nominated to represent Lakehead University at the National competition
Shaw communications Inc.
Won top sales in technical support on a continuous basis during the period of employment with Shaw Communications.
BSc - Chemical Engineering 2012 -2015
Thunder Bay ON
Chemical Engineering Technologist 2009 – 2011
SAIT - Calgary, AB
School And Community Involvement
Aboriginal and gender issue centre 2012-- 2013
Wrote and performed songs during 2012 to 2013
Assisted with set organization before performance
Acted on stage
Medicine Hat Library 2011
Volunteered during the annual book sales by sorting and organizing books for the library
Chemical Engineering Club / SAIT/Lakehead University 2009 – 2011
Regularly participated in organization of activities for the group i.e. paintball Saturdays
Medicine Hat YMCA Youth Talent Show 2008
Wrote and performed songs during the above stated period of time