Ibraheem Badrudeen

130*-****-** ST SW

Calgary, Alberta

Cell 403-***-****

Home 403-***-****

acswp4@r.postjobfree.com

Professional Highlights

Completed Chemical engineering degree

Completed chemical engineering diploma program at SAIT

Speak / understands Spanish (beginner level)

5 years experience in a technical sales position

Ability to effectively communicate sales ideas

Proven ability to influence buying decision at both senior and junior administrative levels

Familiarity with gas treatment processes

Familiarity with SAP software

10 years Customer service experience

6 months Technical support experience

6 months leadership experience

Excellent interpersonal and communication skills

Able to work both in a team environment and independently

Proven track record of cross functional and effectiveness collaboration

Excellent with Microsoft office (Words, PowerPoint, Outlook and excel,Visio)

Employment Experience

Customer Solutions Expert Dec 2015–Present

Shaw communication system

Provide a needs-based sales approach and exceptional customer experience for all customers With a drive for results,

Attain and exceed pre-determined individual and team sales targets.

Accurately enter work orders and track daily sales results using a variety of computer systems.

Support the Customer Solutions Expert team by researching and sharing the latest and most effective sales strategies and pitches

Technical sales representative Jun 27 2000-April 2005

Arogundade appliances –Oyo states Nigeria

Assessed competitors by analyzing and summarizing competitor information and trends; identifying sales opportunities.

Developed sales opportunities by researching and identifying potential accounts; soliciting new accounts; building rapport; providing technical information and explanations; preparing quotations.

Closed new accounts by answering telephone, fax, and e-mail inquiries; verifying and entering information.

Filled orders by transferring orders to fulfillment; communicating expected delivery date; explaining stock-outs.

Developed accounts by checking customer's buying history; suggesting related and new items; explaining technical features.

Maintained and improved quality results by following standards; recommending improved policies and procedures.

Accomplishes department and organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Technical Support Representative Jan 2012 –Jun 2012

Shaw communication system

• Provided knowledgeable technical support and troubleshooting guidance related to network, Internet, cable TV, telephone, and computer issues

• Delivered an exceptional customer experience while staying within support guidelines

• Looked for opportunities to improve business and elevate customer experiences

• Promoted and sell the features, advantages, and benefits of Shaw products and services to our customers

• Employed time management and multi-tasking skills to maintain high service levels

• Thoroughly documented customer interactions and escalate potential issues

• Provided feedback to leadership teams to improve environment

Sample Management Login clerk Jun 27 2011-Dec 2011

ALS Laboratory group –Calgary AB

Performed all duties associated with the preparation of samples for analysis following EPA and IH methodologies.

Maintained complete documentation of all preparatory procedures according to established requirements.

Performed all work within established quality control parameters and within specified turnaround times.

Performed gravimetric determinations.

Assisted with preparation of analytical standards, reagents, and solutions.

Maintained safe working conditions and a clean, orderly work area at all times.

Followed SOP’s and methodologies without deviation.

Exercised laboratory safety practices.

Produced quality data.

Accomplishments

Lakehead University Engineering Competition

Won second place at the Engineering competition (Communication and design section)

Was nominated to represent Lakehead University at the National competition

Shaw communications Inc.

Won top sales in technical support on a continuous basis during the period of employment with Shaw Communications.

Education

BSc - Chemical Engineering 2012 -2015

Lakehead University

Thunder Bay ON

Chemical Engineering Technologist 2009 – 2011

SAIT - Calgary, AB

School And Community Involvement

Aboriginal and gender issue centre 2012-- 2013

Wrote and performed songs during 2012 to 2013

Assisted with set organization before performance

Acted on stage

Medicine Hat Library 2011

Volunteered during the annual book sales by sorting and organizing books for the library

Chemical Engineering Club / SAIT/Lakehead University 2009 – 2011

Regularly participated in organization of activities for the group i.e. paintball Saturdays

Medicine Hat YMCA Youth Talent Show 2008

Wrote and performed songs during the above stated period of time

Contact this candidate