Customer Service

Stephanie Montijo

** ********* **** • Staten Island, NY 10304

917-***-**** • *********.*********@*****.***

Summary:

A motivated and innovative professional, offering eight years of experience in the areas of billing, business operations, customer service, and data entry • Recognized as a results-orientated individual with the ability to assume diverse and multi-tasked responsibilities • Career performance reflects commitment, integrity, loyalty and a solid work ethic • Strengths in customer relations and account data documentation yield a high level of client satisfaction • Cultivate positive and productive relationships with all contacts through solid communication, interpersonal and public relations skills

Employment History:

NYC Bike Share, Brooklyn NY

Senior Customer Service Agent June 2013- Present

•Answer all inquiries about account, company, product and services provided •Troubleshoot complaints by researching and examining various data to provide timely and effective resolutions • Collect and record data into NetSuite to have documentation of all interactions, identify system errors, hardware malfunctions, and DOT violations • Provide determination of refund requests based on extensive examination of account, customer history, and system records • Train all new employees to become active agents and coach beginner agents• Assist in various projects with upper management

Royal Crown Bakery, Staten Island NY

Cashier, Counter Service September 2006-July 2013

•Responsible for taking, processing, billing, and packaging all customer orders • Support daily production and operation • Answer phone calls and schedule meetings for owner • Analyze product sales and assist in product appraisals •Place supplier orders • Stock store daily of predicted necessary items • Train new employees in products, prices, business procedures, and cash register usage

Education:

St. John’s University- Staten Island & Queens, NY 2008-2012

Bachelor of Science, Professional Studies; Bachelor of Arts, Sociology GPA: 3.6

Achievements: National Honors Society, Alpha Kappa Delta, Dean’s List, St. John’s University Academic Scholarship, Paralegal Certificate

St. John Villa Academy- Staten Island, NY 2004-2008

High School Diploma

Achievements: Honor’s Class, Dean’s List

Computer Proficiency:

Microsoft Office Suite, Lexus Nexus, NetSuite, PSBE, Facebook, Instagram, Twitter

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