Proven strengths to include quality assurance, project management, change management and process implementation- improvement and documentation, resource planning, resource management.
Consistently recognized for technical troubleshooting skills used to rapidly resolve challenging technical issues with minimal customer impact.
Quickly learn and master new technology; equally successful in both team and self-directed settings; and proficient in a range of computer systems, network transmission architecture and network surveillance.
Extensive supervisory and managerial experience within the telecommunications and network landscape on multiple platforms and mentoring for advancement.
1989 – 1990 US Army Signal Corp. Electrical: RF Engineer 29E
1990 – 1994 University of South Carolina Major: Electrical Engineering
2011 – 2013 Dallas Nursing Institute – Licensed Vocational Nurse (Part time and volunteer nurse )
2012 – Pres. Dallas County Community College: Computer Science
Network engineering and architectural experience to include Enterprise Architech Management Program, VoIP Admin (Cisco Unity/Call Manager ) / Data Network - Network routing to include BGP, OSPF, IEGRP, MPLS, QoS, VPLS, WAN, LAN, IPSEC Tunnels, and AccessPoint. Server administration to include Vsphere and VMWare, Netscaler (network load balancing), KVM, Arista, WSUS, Landesk testing, deployment and update Management. Network communications platforms to include user VPNs, TDM and MS sharePoint Admin. Network user management, IDS, IPS and network surveillance to include Active Directory Administration, HPWebJet Admin, HP Security Center, HP Openview, WhatsUp Gold, Uptime, Service Now, Meraki and Aruba Administration, Firewall Administration – Fortigate, Palo Alto and Cisco ASA, Symantec Security Suite and Mozy Enterprise Backup, DHCP, DNS and Powershell
Red Hat Linux, Windows 9X/NT/2000/XP/Vista/7/8/10, Mac OS
2013 – Present Infrastructure Engineer / Senior Device Engineer, Service Experts
Deployed, configured the primary corporate firewall and network architecture devices in the datacenter to include Cisco, Fortigate and VM hardware as well as security devices at individual center to include secured wireless Meraki and Meraki Switch devices. Responsible for monitoring and maintaining all facets of the corporate data network to include security and PCI compliance. Physical as well as virtual server farm, printer network across 183 centers across North America. New satellite office system configuration, functional testing, capacity testing and acceptance testing. Updated and deployed software and hardware to centers as well as the Data Center. Extensive datacenter, BGP, OSPF, Cisco IOS, firewall configuration, maintenance and daily monitoring experience and DNS / AD to include corporate and group policies, VPN and IPSEC tunnels for external vendors. Also responsible for AD management via group policies, security groups and individual machines and users, outage reaction and resolution. Maintained firewall web filtering as well configuring LDAP for every facet of security from TACACS+ authentication onto network devices to printers scanning and individual machines. Produces weekly, monthly and quarterly reports using various devices to included Fortianalyzer, WSUS scans, Symantec scan and Landesk for servers and end user devices. Designed and deployed corporate printer image, computer image, cisco router and switch configurations
2005 – 2013 Request Fulfillment Team, Network Surveillance - Network Engineer IV, Convergys
Duties include organizing and executing virtual and physical server maintenance, and business critical activities to include custom application updates and implementations (hardware and software), database updated via SQL on windows and unix based systems. Scheduled network changes utilizing network drawing, channel maps and customer specific methods of organization. Also responsible for reactive and proactive monitoring of software and hardware for break-fix resolutions with ongoing process evaluation, documentation and dynamic improvement. ( Started NOC Tech I in 2001 and promoted to Level III network engineering in 2003)
2001 – 2003 Network Control Center (NOC) Tier III –Team Lead, EPIK Communications
Monitored and maintained health and status of EPIK Long-haul and Metro ring enterprise networks utilizing OSI fault management software and security devices to include firewall maintenance and configuration, Cisco, Juniper, Citrix and Dell euquipment. Also responsible for vulnerability scanning across network devices, core network datacenter and network nodes. Managed router, switches, outage and repair tickets, circuit channel maps, fiber maps, circuit provisioning and software upgrades, hardware upgrades and dispatched and organized field service engineers to resolve network incidents and fiber breaks. Managed a team of 12 technicians after promotion. in 2002.
1999 – 2001 Network Surveillance Engineer I, MCI WorldComm NOCC
Utilized monitoring and database management systems to perform remote command and control functions, notifications and dispatches, troubleshooting, provisioning and restorative activities for all network backbone equipment, transmission and software. Performed network outage isolation, customer notification, traffic restoration/switching on various long-haul, metro ring and digital radio devices. Promoted to training supervisor, nightshift in 2000 and trained all new hires and evaluated processes for a variety of projects.
1998 – 1999 Optical System Test Technician, Pirelli Cable Corp
Responsibilities included modular and system installations, provisioning, functional and telemetry testing of multiple wavelength optical amplification systems. Validated both 32 and 64 channel optical amplifiers and installed amplifiers into working long haul transmission systems. Revised procedures for clarity and efficiency within the testing department. Adept with a range of optical testing equipment to include Sonic, Tektronix and Anritsu test sets, laser generators, optical attenuators, OTDR and Spectrum analyzers.
1989 – 1999 Communications Specialist, US Army Signal Corp
Installs, configures, operates, aligns, conducts performance tests, and perform unit and direct support maintenance on satellite and radio communications equipment and associated devices. Conducts stressed and unstressed network operations. Performs quality control tests on circuits, trunk groups, systems, and ancillary equipment. Install, operate, perform preventive maintenance checks, services and unit level maintenance on communication security devices. Prepare system and equipment related forms and reports. Operate and perform preventive maintenance checks and services on assigned communications equipment and vehicles. Provide technical assistance to subordinates engaged in the operation and maintenance of satellite and radio communication systems. Identifies and report electronic jamming and deception, and applies appropriate electronic countermeasures.